Glenda Ward
Baton Rouge
Summary
Dynamic Educational Assistant with a proven track record at East Baton Rouge Parish School System, adept at promoting social and emotional development while providing individualized instruction for students with special needs. Skilled in classroom support and communication, I effectively implemented positive behavior management techniques, enhancing student engagement and learning outcomes.
Overview
46
46
years of professional experience
Work History
Educational Assistant
East Baton Rouge Parish School System
Baton Rouge
08.2016 - Current
- Supervised students during playtime and lunch periods, ensuring safety of all participants.
- Provided individualized instruction for students with special needs or learning disabilities.
- Helped develop positive behavior management techniques for the classroom setting.
- Maintained a safe environment for children by constantly monitoring their activities and intervening as necessary.
- Supported lead teacher with daily classroom activities.
- Supported students with disabilities in the classroom by providing instruction, guidance, and assistance.
- Provided individualized instruction for students with special needs according to their IEPs.
Switchboard Operator
Southern University And A&m College - Baton Rouge La
Baton Rouge
08.2007 - 08.2010
- Completed connections between callers, departments and professionals.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Used reference files to answer simple questions about client business.
- Operated telephone switchboard and routed calls to correct destination.
- Reported telephone line issues and outages for prompt repairs.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Banker
Bank One
Baton Rouge
01.1979 - 05.2007
- Modified, opened and closed customer accounts.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Identified transaction errors when debits and credits did not balance.
- Maintained accurate records of all transactions within the branch's database system.
- Assisted with onboarding new employees by training them on banking procedures.
- Researched and resolved open items and deposit issues.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Researched discrepancies between bank records and customer accounts.
Education
Bachelor of Arts - Education
Southern University And A&M College
Baton Rouge, LA05-1978
Skills
- Promoting social and emotional development
- Individual instruction
- Verbal and written communication
- Small group instruction
- Teaching assistance
- Classroom support
- Teacher support
Timeline
Educational Assistant
East Baton Rouge Parish School System
08.2016 - Current
Switchboard Operator
Southern University And A&m College - Baton Rouge La
08.2007 - 08.2010
Banker
Bank One
01.1979 - 05.2007
Bachelor of Arts - Education
Southern University And A&M College
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