Glenn Brathbury
Marrero
Summary
Dynamic sales leader with a proven track record at Waste Connections, excelling in team performance and client satisfaction. Expert in sales training and relationship management, I drive revenue growth through strategic initiatives and foster a positive work environment. Recognized for enhancing team morale and achieving high client retention rates.
Overview
20
20
years of professional experience
Work History
District Sales Manager
Waste Connections
02.2023 - Current
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
Account Manager
Waste Connections
06.2018 - 02.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Used Car Sales Manager
Premier Nissan of Metairie
02.2017 - 06.2018
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
Sales Manager
Bohn Buick GMC
09.2015 - 02.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Manager
Safety Kleen
05.2011 - 09.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Sales and Service Expert
Safety Kleen
10.2005 - 05.2011
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-1995
Skills
- Sales team leadership
- Goal setting
- Sales training
- Customer relationship building
- Customer relationship management
- Goals and performance
- Sales expertise
- Relationship building and management
Timeline
District Sales Manager
Waste Connections
02.2023 - Current
Account Manager
Waste Connections
06.2018 - 02.2023
Used Car Sales Manager
Premier Nissan of Metairie
02.2017 - 06.2018
Sales Manager
Bohn Buick GMC
09.2015 - 02.2017
Customer Service Manager
Safety Kleen
05.2011 - 09.2015
Customer Sales and Service Expert
Safety Kleen
10.2005 - 05.2011
High School Diploma -
John Ehret High School
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