Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Bruscato

Baton Rouge

Summary

Dynamic professional with a proven track record, excelling in customer service and efficient multitasking. Recognized for enhancing customer satisfaction through timely services and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dasher

DoorDash
10.2023 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Verified orders prior to completing deliveries to avoid customer complaints.

Behavioral Technician

Capital Area Human Services
08.2022 - 06.2023
  • Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
  • Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
  • Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
  • Increased daily living skills through systematic instruction and practice during natural routines.
  • Implemented social skills training groups, increasing peer interaction opportunities for clients.
  • Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
  • Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
  • Supported family members in understanding ABA principles, empowering them to effectively implement strategies at home.
  • Utilized discrete trial teaching methods to break down complex tasks into manageable steps for clients'' learning success.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
  • Improved client outcomes by implementing individualized behavior plans and interventions.
  • Assisted in creating visual schedules and other environmental supports that facilitated client independence and selfregulation.
  • Established rapport with clients, fostering trust and engagement in therapeutic activities.
  • Attended regular clinical supervision sessions to review client progress and receive guidance on treatment modifications.
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
  • Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
  • Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
  • Consulted with teachers and school staff regarding client accommodations, promoting successful inclusion in mainstream classrooms.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Charted on each patient daily.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Maintained patient records, documenting changes in patient condition.
  • Provided therapeutic activities to assist with patient development.
  • Organized recreational activities to assist in patient recovery.
  • Assisted in development of therapeutic activities for patients.
  • Treated clients and families with respect and dignity.

Server

Bistro Byronz
04.2022 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Salesperson

City Gelato
02.2019 - 06.2022
  • Worked to build relationships with customers and built potential for additional sales.
  • Handled cash, debit, and credit transactions accurately in compliance with company policy.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.

Cashier/Cook

New York Bagel
07.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cook/Disher

Izzo's Illegal Burrito
12.2020 - 06.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Sales Associate

America’s Thrift Store
07.2020 - 12.2020
  • Arranged racks and shelves to enhance store's visual appeal.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Lee Magnet High School
Baton Rouge, LA
05.2019

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Efficient multitasking
  • Cash handling proficiency
  • Tech-savviness
  • Food safety
  • Excellent time management
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Decision-making
  • Problem-solving
  • Customer communication
  • Dedicated team player
  • Flexible schedule
  • Good driving record
  • Delivery confirmations
  • Smartphone operation
  • Relationship building
  • Valid Driver's license
  • Food handling
  • GPS navigation
  • Excellent communication
  • Delivery coordination
  • Payment handling
  • Heavy lifting
  • Cooking
  • Late shift availability
  • Phone orders
  • Health code compliance
  • Point-of-sale system
  • Strategic planning
  • Client relations
  • Sales goals
  • Documentation
  • Business transactions

Certification

BLS and First Aid Certified

CPR Certified

Registered Behavioral Line Technician

Microsoft Office Word Certified

Timeline

Dasher

DoorDash
10.2023 - Current

Behavioral Technician

Capital Area Human Services
08.2022 - 06.2023

Server

Bistro Byronz
04.2022 - 06.2022

Cashier/Cook

New York Bagel
07.2021 - 03.2022

Cook/Disher

Izzo's Illegal Burrito
12.2020 - 06.2021

Sales Associate

America’s Thrift Store
07.2020 - 12.2020

Salesperson

City Gelato
02.2019 - 06.2022

High School Diploma -

Lee Magnet High School

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Grace Bruscato