- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Documenting and sharing travel experiences
- Dancing
- Knitting and Crocheting
- Avid Reader
Grace Hardy
Natchitoches
Summary
Dynamic and detail-oriented professional with a proven track record at Raising Canes, excelling in exceptional customer service and team leadership. Skilled in cash handling and problem-solving, I foster a collaborative environment that enhances operational efficiency and elevates customer satisfaction. Committed to training and developing team members for success.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
Barista
Java House Sweet Shop
Natchitoches, LA
03.2025 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Managed inventory levels and restocked supplies to ensure operational efficiency.
- Enhanced customer satisfaction by providing prompt, friendly service in a fast-paced environment.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained team members on operational procedures and customer service excellence.
- Managed cash handling processes, including accurate deposit drop-offs to maintain financial integrity.
Dance Instructor
Dazzle Dance Center
Natchitoches, LA
05.2023 - Current
- Developed and implemented dance curricula for various skill levels to enhance student performance.
- Instructed group and individual classes, fostering a supportive learning environment.
- Evaluated student progress, providing personalized feedback to encourage improvement and growth.
- Organized and coordinated recitals and performances, ensuring smooth execution of events.
Customer Service Specialist/ Certified Trainer
Raising Canes
Natchitoches, LA
04.2022 - 04.2025
- Delivered exceptional customer service through effective communication and problem-solving strategies.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Resolved escalated customer complaints efficiently, maintaining company reputation for quality service.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Gathered feedback from customers to identify areas for improvement in service offerings and operations.
Education
High School Diploma -
Homeschooled
Saline La04-2023
High School Diploma -
Homeschooled
Saline La04-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Decision-making
- Safe food handling
- Team leadership
- Exceptional customer service
- Active listener
- organization
Interests
Timeline
Barista
Java House Sweet Shop
03.2025 - Current
Dance Instructor
Dazzle Dance Center
05.2023 - Current
Customer Service Specialist/ Certified Trainer
Raising Canes
04.2022 - 04.2025
High School Diploma -
Homeschooled
High School Diploma -
Homeschooled