Grace Sheffield
Covington
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Innate sense of curiosity that drives continuous learning.
Overview
6
6
years of professional experience
Work History
Waitress
Desi Vega’s Steakhouse
02.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
IT Technician
SYGNVS
01.2024 - 02.2025
- Maintained detailed documentation for system builds, configurations and support procedures.
- Achieved maximum performance for users by guiding through day-to-day use.
- Delivered expert IT assistance to off-site employees and remote offices.
- Created detailed documentation of system configurations, troubleshooting procedures, and user guides.
Waitress
Copeland's of New Orleans
08.2023 - 04.2024
- Processed orders and payments using POS system terminals and registers.
- Handled guest needs with upbeat attitude and attention to detail.
- Worked in fast-paced environment, handled multiple priorities and learned new procedures.
Front of House Associate and Trainer
Chick-Fil-A
04.2023 - 08.2023
- Worked in an extremely fast paced environment, implementing more efficient processes every day.
- Remained attentive throughout meal to provide excellent customer service to patrons.
- Carried the Chick-Fil-A smile to every customer and ensured that Chick-Fil-A's vision was delivered in every way.
Assistant wedding planner
Ashleigh Elizabeth Weddings
04.2023 - 06.2023
- Assisted on day of religious services, photography set-ups and receptions.
- Assisted wedding party, kept track of important items, for example, the Bride's shoes and rings for the ceremony.
- Led the wedding crowd to where they needed to be and coordinated with day of services.
Lead Hostess, Food Runner
Forte at the Alamite Hotel
10.2022 - 08.2022
- Planning the night for the servers and their sectioning using Resy, providing exemplary dining service to customers while solving their needs, greeting people when they walk in, and bringing them to their table with high-class.
- Created processes for future hosts and organized the Resy software to work more smoothly.
Cashier, Jewelry Associate, Restock Associate, Front Desk Associate
TJ MAXX
10.2019 - 08.2022
- Cashiering, merchandising, and customer support.
- Promoted loyalty programs and store cards.
- Informed customers of promotions and special offers to increase Jewelry sales.
Education
Associate Degree - Information Systems Technology
Northshore Technical Community College
Hammond, LA12.2024
High School Diploma - undefined
Northlake Christian School
Covington, LA05.2021
Skills
- Design and color fundamentals
- Technical support/troubleshooting for workstations
- Organization and management skills
- Customer service
- Network troubleshooting
- Strong multitasking
- Team collaboration
- Active listening
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Waitress
Desi Vega’s Steakhouse
02.2025 - Current
IT Technician
SYGNVS
01.2024 - 02.2025
Waitress
Copeland's of New Orleans
08.2023 - 04.2024
Front of House Associate and Trainer
Chick-Fil-A
04.2023 - 08.2023
Assistant wedding planner
Ashleigh Elizabeth Weddings
04.2023 - 06.2023
Lead Hostess, Food Runner
Forte at the Alamite Hotel
10.2022 - 08.2022
Cashier, Jewelry Associate, Restock Associate, Front Desk Associate
TJ MAXX
10.2019 - 08.2022
High School Diploma - undefined
Northlake Christian School
Associate Degree - Information Systems Technology
Northshore Technical Community College
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