Summary
Overview
Work History
Skills
Timeline
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Gracelyn Neally

Shreveport

Summary

Dynamic and client-focused professional with a proven track record in enhancing customer loyalty at A&W® Restaurants. Skilled in appointment management and relationship building, I excel in problem-solving and team collaboration, ensuring exceptional service delivery. My experience as an Independent Nail Technician showcases my commitment to client satisfaction and meticulous attention to detail.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Independent Nail Technician

Self-employeed
04.2023 - Current
  • Conducted client consultations to assess nail care needs and preferences.
  • Managed appointment schedules to optimize client flow and service efficiency.
  • Performed thorough nail health assessments to identify issues and recommend treatments.
  • Implemented sanitation procedures for all tools and equipment to ensure client safety.

Waitress

A&W® Restaurants
09.2018 - 05.2023
  • Provided attentive service to guests, ensuring satisfaction with dining experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed customer orders efficiently, reducing wait times during peak hours.
  • Trained new staff on menu offerings and service standards.

Shift Lead Manager

Skyzone
09.2019 - 08.2021
  • Led daily operations to enhance team efficiency and customer service standards.
  • Facilitated staff training sessions to improve employee performance and service delivery.
  • Monitored shift activities to ensure compliance with safety and operational protocols.
  • Developed shift schedules to optimize labor costs while meeting customer demand.

Skills

    Client-focused flexibility

    Business development for customer loyalty

  • Problem-solving skills
  • Appointment management
  • Relationship building
  • Team collaboration
  • Verbal and written communication
  • Schedule maintenance
  • Financial administration
  • Sales proficiency

Timeline

Independent Nail Technician

Self-employeed
04.2023 - Current

Shift Lead Manager

Skyzone
09.2019 - 08.2021

Waitress

A&W® Restaurants
09.2018 - 05.2023
Gracelyn Neally