PEGGY CHIYENUM UZOR
Customer Service Representative
Lagos
Summary
Highly organized and motivated service professional with a strong customer focus, a commitment to quality, driving business growth and process optimization. Experienced in excellent customer service, complaint resolution, sales performance and revenue generation. Great team player, providing colleagues with the right collaborative spirit to overcome every challenge and perform task required while maintaining company policy at all times.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Officer
Micro Finance Institute
Lagos, LA
01.2022 - Current
- Responded promptly to customer inquiries and orders via calls, chats, and emails as assigned
- Ensured maximum client satisfaction by providing exceptional and personalized service
- Effectively maintained and developed relationships with both Internal/external customers as per the best standard and services provided
- Processed customer transactions promptly and correctly reducing customer wait time by 40%
- Collaborating with other essential departments in resolving customer complaints and escalated the more sensitive issues to Team Lead
- Maintained and updated accurate customer data reducing customer data error by 60%
Administrative Officer
Federal Medical Centre
Asab, Delta
01.2017 - 01.2022
- Reviewed and entered patients data for accuracy and compliance
- Maintained positive, professional and empathetic attitude towards patients
- Performed clerical task such as photocopying, sorting and distributing patient files as requested
- Responded to emails and scheduling of patient appointment
- Managed some non-medical operations to ensure smooth day-to-day activities
- Ensured compliance with regulatory requirements and hospital policies
- Handled patients complaints and feedbacks and reported all sensitive issues in need of further investigation
Front Desk/ Sales Representative
Scio Nigeria Limited
Asaba, Delta
01.2016 - 01.2017
- Attended to walk-in customers inquiries/ orders politely and promptly
- Responded to customers via calls, emails, chats on social media handles
- Assisted in coordinating technicians and workshop staff to schedule repairs and maintenance of customers vehicles
- Prepared quotes and purchase invoice for customers both via soft copy and hardcopy
- Maintained a clean and organized reception area
- Up-selling/ Cross-selling relevant products and services to customers
- Handled customer complaints and resolved outstanding issues in accordance with company policy
Education
Bachelor of Arts - Theatre Arts
University of Benin
Benin City, Edo State 11.2010 - 04.2014
Skills
Efficient communicator
undefinedTimeline
Customer Support Officer
Micro Finance Institute
01.2022 - Current
Administrative Officer
Federal Medical Centre
01.2017 - 01.2022
Front Desk/ Sales Representative
Scio Nigeria Limited
01.2016 - 01.2017
Bachelor of Arts - Theatre Arts
University of Benin
11.2010 - 04.2014
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