Gregorio Duque
Shreveport
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Yard Supervisor/Parts Puller
B&D Truck & Gear
08.2020 - 02.2023
- Salvaged usable parts from wrecked trucks in salvage yard
- Supervised and coordinated activities of workers engaged in pulling parts/scrap metal
- Dismantled vehicles, using hand tools, air guns, bolt cutters, and oxyacetylene torch
- Cleaned parts, using solvents and brush, or vapor-degreasing machine, and stored parts in bins according to condition and part number
- Sorted, piled, and loaded scrap on railroad cars or trucks
- Operated forklift to convey materials throughout establishment
- Performed some diesel mechanics work under supervision, such as rebuilding transmissions and rear ends
- Trained new employees in job duties
Inbound Call Center Agent
Prescription Solutions
01.2010 - 02.2011
- Built strong customer relationships with empathetic communication and active listening skills.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Responded to customer calls and emails to answer questions about products and services.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
Food Service Manager
CiCis Pizza
01.2003 - 01.2010
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Education
GED -
Bill J. Priest Center for Community College
Dallas, TX2002
Licensed Chemical Dependency Counselor -
Colorado Technical University
03.2027
Skills
- Streamlined shipping processes by implementing an effective tracking system to monitor inbound and outbound shipments accurately
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources
- Led a cross-functional team to identify areas for improvement within the yard, resulting in more efficient daily operations
- Developed strong relationships with vendors, negotiating favorable terms for supplies and equipment purchases
- Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections
Languages
Spanish
Native or Bilingual
Timeline
Yard Supervisor/Parts Puller
B&D Truck & Gear
08.2020 - 02.2023
Inbound Call Center Agent
Prescription Solutions
01.2010 - 02.2011
Food Service Manager
CiCis Pizza
01.2003 - 01.2010
GED -
Bill J. Priest Center for Community College
Licensed Chemical Dependency Counselor -
Colorado Technical University
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