Guadalupe Garcia
Baton Rouge
Summary
My name is Guadalupe Garcia im a 27 year old young lady born in houston texas currently reside in baton rouge louisiana, with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets to achieve store goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Sherwin-Williams Paint Store
Baton Rouge, LA
05.2025 - Current
- Implemented operational efficiencies that streamlined workflow processes and improved transaction times at point of sale.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Cricket Wireless
Baton Rouge, LA
02.2024 - 03.2025
- Provided exceptional customer service, resolving inquiries and enhancing overall customer satisfaction.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Conducted product demonstrations, effectively showcasing features to drive sales conversions.
- Trained new staff on company policies and sales techniques, fostering a collaborative team environment.
- Developed promotional displays and merchandise arrangements to attract customers and boost store visibility.
- Collaborated with management on marketing initiatives, contributing insights from customer interactions to optimize campaigns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Manager
Little Caesars Pizza
Walker, LA
11.2017 - 01.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Facilitated team meetings to communicate goals, provide updates, and foster collaboration.
- Enhanced training programs to improve employee performance and retention rates.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
GED -
Walker High School
Walker, LA05-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling accuracy
- Cash register operation
- Retail merchandising expertise
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Sherwin-Williams Paint Store
05.2025 - Current
Sales Associate
Cricket Wireless
02.2024 - 03.2025
Assistant Manager
Little Caesars Pizza
11.2017 - 01.2024
GED -
Walker High School