Gulio Guillen
New Orleans
Summary
Achieved team alignment and enhanced performance through effective application of skills and knowledge. Maximized the potential of the CCD portfolio by guiding team development initiatives. Cultivated accountability among team members, driving ownership of actions.
Overview
15
15
years of professional experience
Work History
District Manager/Account Manager, On/Off-Premise
Crescent Crown Distributing Company
02.2021 - Current
- Operate as the lead point of contact for any and all matters specific to accounts. Build and maintain strong lasting customer relationships. Optimize full CCD portfolio and be able to generate new products for all accounts. Help and lead account sales manager to their highest potential.
Account Manager On/Off-Premise
Jim Carey Distributing Company
03.2020 - 02.2021
- Achieved strong customer loyalty by serving as the lead contact for account matters. Enhanced customer satisfaction through the development of lasting relationships. Prevented product expiration by implementing effective beer rotation and merchandising practices. Increased profitability through successful upselling and cross-selling efforts. Responded swiftly to customer needs with timely product solutions. Optimized product placement by creating impactful displays. Facilitated seamless communication with drivers and receiving clerks to ensure product availability in stores. Streamlined credit and swap processes for customer transactions.
Service Advisor & Accounting Clerk
Honda of Covington
03.2017 - 02.2020
- Assist customers with quotes, write-ups and coordination of vehicle repairs while working with technicians to provide accurate diagnosis for customer vehicles. Upselling products associated with vehicle repairs. Prepare bank deposits, insurance remittance/cancellations, billing and accounts payable.
Accounts Clerk & Onboarding Trainer
Meddata/Medtron
09.2015 - 03.2017
- Accounts payable, accounts receivable, reconciled company credit cards and bank accounts. Set-up new hire logins and conducted new hire orientation.
Financial Service Specialist
Regions Bank
01.2015 - 09.2015
- Meet and exceed branch sales quotas by identifying customer needs and providing appropriate products and services. Resolve customer issues either through direct action or referral to alternative branch or bank resources. Check daily reports such as overdrafts, duplicate TIN’s, wire reports, CD/IRA renewal, loan approvals/exceptions.
Bank Teller
First Bank and Trust
12.2013 - 12.2014
Bank Teller
Baton Rouge City Employee’s Federal Credit Union
04.2011 - 10.2013
Education
Bachelor of Arts - Marketing, Business Management
Southeastern Louisiana University
12.2012
Skills
- Leadership skills
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Sales management
- Customer relations
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
District Manager/Account Manager, On/Off-Premise
Crescent Crown Distributing Company
02.2021 - Current
Account Manager On/Off-Premise
Jim Carey Distributing Company
03.2020 - 02.2021
Service Advisor & Accounting Clerk
Honda of Covington
03.2017 - 02.2020
Accounts Clerk & Onboarding Trainer
Meddata/Medtron
09.2015 - 03.2017
Financial Service Specialist
Regions Bank
01.2015 - 09.2015
Bank Teller
First Bank and Trust
12.2013 - 12.2014
Bank Teller
Baton Rouge City Employee’s Federal Credit Union
04.2011 - 10.2013
Bachelor of Arts - Marketing, Business Management
Southeastern Louisiana University