Gwendolyn Whittley
Rayville
Summary
Detail-oriented professional with cash handling expertise and strong communication skills. Committed to delivering exceptional customer service and maintaining compliance in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Casino Cashier
LA Video Bingo
Rayville, LA
07.2024 - Current
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of financial transactions to support auditing processes.
- Trained new staff on cash handling procedures and customer interaction protocols.
- Quickly and accurately counted drawers at start and end of each shift.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
- Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
General Utility Worker
Lamb Weston
Delhi, LA
08.2021 - 05.2024
- Operated machinery for efficient processing and packaging of potato products.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted in loading and unloading shipments, optimizing workflow efficiency.
- Monitored production lines for quality control, identifying areas for improvement.
Quality Assurance Analyst
Lamb Weston
Delhi, LA
08.2021 - 05.2024
- Developed and executed comprehensive test plans to ensure product quality and compliance with industry standards.
- Analyzed defects and collaborated with development teams to drive root cause investigations and resolutions.
- Implemented automated testing solutions, enhancing efficiency of testing processes and reducing manual effort.
- Conducted regression testing to confirm software functionality after updates, ensuring system stability and performance.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Documented testing procedures for developers and future testing use.
Direct Care Worker
GB Cooley
Monroe, LA
07.2018 - 08.2021
- Trained new staff on best practices in client care and safety standards.
- Monitored client health status, reporting changes to appropriate team members promptly.
- Implemented recreational activities, fostering social engagement among clients.
- Maintained comprehensive documentation of client progress and care provided consistently.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Direct Care Worker
Mangham Home Care
Mangham, LA
08.2018 - 01.2020
- Provided compassionate personal care, ensuring comfort and dignity for clients.
- Assisted with daily living activities, promoting independence and enhancing quality of life.
- Administered medications accurately, adhering to prescribed schedules and safety protocols.
- Collaborated with healthcare professionals to develop individualized care plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Maintained clean, safe, and well-organized patient environment.
Cashier
McDonald's
Rayville, LA
09.2010 - 07.2018
- Processed customer transactions accurately and efficiently at point-of-sale system.
- Maintained cleanliness and organization of work area to ensure optimal service environment.
- Assisted in training new cashiers on register operations and customer service protocols.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
Education
Associate in Medical Assisting -
McCann School of Business & Technology
PA08-2018
High School Diploma -
Rayville High School
Rayville, LA05-2009
Skills
- Dependability
- Cash handling expertise
- Stress tolerance
- Cash drawer balancing
- Jackpot payouts
- Hospitality and accommodation
- Customer service
- Excellent communication
- Customer engagement
Timeline
Casino Cashier
LA Video Bingo
07.2024 - Current
General Utility Worker
Lamb Weston
08.2021 - 05.2024
Quality Assurance Analyst
Lamb Weston
08.2021 - 05.2024
Direct Care Worker
Mangham Home Care
08.2018 - 01.2020
Direct Care Worker
GB Cooley
07.2018 - 08.2021
Cashier
McDonald's
09.2010 - 07.2018
Associate in Medical Assisting -
McCann School of Business & Technology
High School Diploma -
Rayville High School