Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ha McManus

Slidell

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

6
6
years of professional experience

Work History

Program Specialist

Children's Hospital
07.2023 - Current
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
  • Built strong relationships with external partners to secure resources and support necessary for program success.
  • Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
  • Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
  • Established goals and created action plans to achieve goals.
  • Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
  • Managed budgets effectively, ensuring optimal allocation of resources across various projects within the program portfolio.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Orthopaedic Fellow Coordinator

Children's Hospital
07.2022 - 03.2024
  • Networked and built strong presence with peers to facilitate professional relationships.
  • Implementing changes based on the current accreditation requirements
  • preparing for accreditation site visits and review by the ACGME Review Committees
  • Collaborated with team to optimize workflow and achieve objectives.
  • Demonstrated exceptional leadership qualities while managing multiple projects simultaneously under tight deadlines without sacrificing quality or accuracy.
  • Contributed to research activities by providing specialist input based on professional expertise, practice, experience, and qualifications.
  • Kept accurate records of Fellow's attendance and e-mail communication.

Patient Access Representative

Children's Hospital
03.2018 - 07.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Resolved customer complaints using established follow-up procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

High School Diploma -

Abbeville High School
Abbeville, LA
05.2003

Skills

  • Skill Development
  • Group and individual instruction
  • Performance Assessments
  • Project Management
  • Office Administration
  • Program Management
  • Project Coordination
  • Expense Tracking
  • Microsoft Office
  • Attention to Detail
  • Problem-Solving
  • Maintaining Client Records

Timeline

Program Specialist

Children's Hospital
07.2023 - Current

Orthopaedic Fellow Coordinator

Children's Hospital
07.2022 - 03.2024

Patient Access Representative

Children's Hospital
03.2018 - 07.2023

High School Diploma -

Abbeville High School

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Ha McManus