Haeli Sapia

Acted as the primary point of contact for prospective students, managing a high volume of inquiries while maintaining a professional and welcoming environment. Guide applicants through the admissions process by explaining program requirements, assisting with documentation, and ensuring all materials are completed accurately and in a timely manner. Maintain organized digital records and track applicant progress while handling sensitive personal information with a high level of confidentiality. Coordinate appointments, schedule high volume tours, and communicate next steps clearly to support a smooth and efficient enrollment experience. Collaborated with staff to meet enrollment goals while adhering to institutional policies and maintaining consistent administrative workflows.

Coordinated patient care before and after surgical procedures, ensuring all pre-operative requirements and post-operative instructions were clearly communicated and properly documented. Scheduled procedures, verified patient information, and maintained accurate medical records, including detailed charting of patient interactions, updates, and care instructions. Served as a key point of contact for patients, addressing questions, providing reassurance, and facilitating a smooth and supportive care experience. Collaborated closely with medical staff to ensure timely preparation, continuity of care, and adherence to clinical protocols. Additionally assisted in the laboratory with specimen handling, preparation, and organization, supporting efficient workflow while maintaining compliance with safety and procedural standards.

Supported daily operations within a behavioral health setting by assisting with patient visits, coordinating communication, and maintaining organized administrative processes. Worked closely with clinical staff and social workers to facilitate patient care, ensuring accurate exchange of information and continuity of services. Managed filing systems and maintained up-to-date patient records while handling sensitive information with strict confidentiality. Assisted with verifying and organizing insurance information, helping ensure proper documentation and smooth processing of services. Additionally, oversaw the intake, documentation, and secure handling of patient belongings, contributing to a safe, respectful, and well-organized environment.