Hailey Fanguy
Houma
Summary
Experienced in collaborating with senior management to enhance service quality through strategic initiatives. Conducted evaluations of customer service policies, leading to actionable recommendations for improvement. Proficient in performing quality assurance checks to ensure accuracy in customer interactions, contributing to overall service excellence. Demonstrated ability in monitoring employee performance and attendance, facilitating effective team management and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Rouses Market
Houma
10.2024 - Current
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Assistant Manager
Downtown Jeauxs
Houma
12.2023 - 09.2024
- Monitored employee attendance records, timekeeping.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
High School Diploma -
Live Oak Academy
Houma, LA05-2024
Skills
- Quality assurance
- Customer service
- Data analysis
- Performance evaluation
Timeline
Customer Service Manager
Rouses Market
10.2024 - Current
Assistant Manager
Downtown Jeauxs
12.2023 - 09.2024
High School Diploma -
Live Oak Academy