Hailey Fossier
Lafayette
Summary
Offering strong interpersonal and communication skills, coupled with solid understanding of customer service principles. Produces ability to quickly learn and apply new concepts. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
The Yard Goat
02.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Customer Service Representative
Gerber Collision
04.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Private Nanny
Self-employeed
12.2021 - 04.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
Catering Assistant
RS3 Sports
01.2021 - 12.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Manager
Mellow Mushroom
06.2014 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
South Louisiana Community College
Lafayette, LA05-2016
Skills
- Customer service
- Problem-solving
- Time management
- Compassion and empathy
- Attention to detail
- Data entry
- Relationship building
- Computer proficiency
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Bar Manager
The Yard Goat
02.2024 - Current
Customer Service Representative
Gerber Collision
04.2023 - 07.2024
Private Nanny
Self-employeed
12.2021 - 04.2023
Catering Assistant
RS3 Sports
01.2021 - 12.2021
Manager
Mellow Mushroom
06.2014 - 02.2021
South Louisiana Community College
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