Hailey Hebert
New Iberia
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Medical Assistant/Triage Medical Assistant
Southern Urology
New Iberia
09.2024 - Current
- Assisted patients with check-in and medical history documentation.
- Scheduled appointments and managed the clinic calendar efficiently.
- Prepared examination rooms and ensured proper sterilization of instruments.
- taking vital signs
- assisting with examinations, administering medications.
- Drawing blood
- Scheduling Appointment's
- Patient charting
Apheresis Technician
Louisiana Blood
Lafayette
09.2023 - 09.2024
- Operated apheresis equipment for blood component collection procedures.
- Monitored patient vitals during apheresis sessions for safety and comfort.
- Prepared and maintained supplies necessary for apheresis procedures.
- guide blood donors through the entire blood donation process.
- Educated patients on the apheresis process and answered their questions.
- Documented patient information and procedure details accurately in records.
- Collaborated with healthcare team to ensure smooth workflow during sessions.
- Followed strict safety protocols to maintain a sterile environment during procedures.
- Assisted in training new staff on equipment operation and patient care techniques.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed blood components from whole blood collections into individual components such as red cells, plasma.
- Responded promptly to any issues or malfunctions with the equipment during procedures.
- Inspected donated units for visible defects prior to release for transfusion purposes.
- Maintained accurate records of all donations and dispositions of products collected.
- Collected data regarding donor reactions during the procedure and reported them accurately.
- Assisted in the collection of platelets, red cells, and plasma using automated apheresis equipment.
- Ensured that all materials used in the collection process were sterile and up-to-date with safety standards.
- Provided instruction on proper use of Apheresis Equipment to new staff members.
Phlebotomist
Lafayette General Medical Center
Lafayette
06.2022 - 08.2023
- Collected blood samples from patients using proper techniques and safety protocols.
- Prepared specimens for laboratory analysis, ensuring accurate labeling and documentation.
- Maintained cleanliness and organization of phlebotomy work area and equipment.
- Verified patient identification before sample collection to ensure accuracy in testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Documented patient information into electronic medical records system.
Phlebotomist/Medical Receptionist
Iberia Medical Center
New Iberia
10.2018 - 05.2022
- Collected blood samples from patients using proper techniques and safety protocols.
- Maintained accurate patient records and documentation in electronic health systems.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Collaborated with healthcare team to ensure patient comfort during procedures.
- Processed lab specimens and prepared them for analysis efficiently.
- Monitored inventory of supplies and reported shortages to management promptly.
- Educated patients on the blood draw process and answered their questions.
- Followed infection control policies to maintain a safe environment for patients and staff.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained accurate records of collected specimens and test results.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Floor Supervisor/Party Coordinator
Elevation Station
Broussard
11.2017 - 10.2018
- Supervised daily operations and staff activities at family entertainment center.
- Ensured safety protocols were followed during all guest interactions and activities.
- Trained and mentored new team members on operational procedures and customer service.
- Assisted with the setup and breakdown of attractions for special events and parties.
- Resolved guest inquiries and complaints with professionalism and urgency.
- Collaborated with management to implement process improvements for efficiency.
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Performed daily opening and closing procedures according to established guidelines.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored inventory levels and placed orders for additional stock as required.
- Processed customer payments accurately and efficiently.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Collaborated with other departments to meet organizational objectives.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Monitored performance of team members to develop optimization plans.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Customer Service Representative
Youngsville Sports Complex
Youngsville
12.2016 - 09.2017
- Assisted customers with inquiries regarding facility services and events.
- Managed reservations for sports events and facility rentals effectively.
- Provided information on membership options and promotional offers to potential clients.
- Handled customer complaints and resolved issues in a timely manner.
- Collaborated with team members to maintain clean and organized work areas.
- Utilized point-of-sale systems for processing transactions efficiently.
- Educated patrons on safety protocols during events and activities.
- Supported marketing efforts by distributing flyers and promotional materials on-site.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sandwich Artist/Customer Service Cashier
Dore’s Corner Too
Youngsville
06.2015 - 06.2016
- Prepared sandwich ingredients according to customer preferences and standards.
- Maintained cleanliness of work area and equipment at all times.
- Assisted customers with menu selections and provided excellent service.
- Operated food preparation equipment safely and efficiently.
- Collaborated with team members to ensure timely food assembly.
- Followed food safety guidelines during ingredient handling and storage.
- Restocked supplies as needed to support continuous operations.
- Engaged with customers to enhance their dining experience at Corner To Corner.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Greeted customers and provided product knowledge.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Verified that prepared food met quality standards prior to serving it to customers.
- Stocked shelves with products and supplies.
- Monitored temperature of freezers and coolers throughout shift.
- Organized inventory for efficient restocking of products.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Education
Catholic High School
New Iberia, LANo - Phlebotomist/ Medical Assistant
Academy of Acadiana
New Iberia, LA 07.2018 - 10.2018
Skills
- Vital signs measurement
- Phlebotomy techniques
- Patient charting
- Apheresis procedures
- Appointment scheduling
- Patient education
- Sterilization techniques
- Safety protocols
- Medical history documentation
- Electronic health records
- Customer service
- Account management
- Phlebotomy
- Laboratory specimen collection
- Suture removal
- Medical office management
- Patient assessments
- Specimens collection and processing
Languages
English
Full Professional
References
References available upon request.
Timeline
Medical Assistant/Triage Medical Assistant
Southern Urology
09.2024 - Current
Apheresis Technician
Louisiana Blood
09.2023 - 09.2024
Phlebotomist
Lafayette General Medical Center
06.2022 - 08.2023
Phlebotomist/Medical Receptionist
Iberia Medical Center
10.2018 - 05.2022
No - Phlebotomist/ Medical Assistant
Academy of Acadiana
07.2018 - 10.2018
Floor Supervisor/Party Coordinator
Elevation Station
11.2017 - 10.2018
Customer Service Representative
Youngsville Sports Complex
12.2016 - 09.2017
Sandwich Artist/Customer Service Cashier
Dore’s Corner Too
06.2015 - 06.2016
Catholic High School