Halaysia Etheridge
Zwolle
Summary
Results-oriented Customer Care Representative with a strong background in customer service. Skilled in resolving inquiries efficiently and enhancing customer satisfaction through proactive listening and empathy. Dedicated to driving improvements in customer experience and fostering positive interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Everise
07.2024 - Current
- Answered customer inquiries over the phone and via email, delivering prompt resolutions to enhance customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers, fostering trust and loyalty.
- Managed customer accounts using CRM software to ensure timely updates and accurate records.
- Educated customers on product features and benefits clearly.
- Adapted quickly to new tools and technologies in customer care.
Sales Specialist
VXI Global Solutions
06.2023 - 06.2025
- Engaged customers to identify needs and recommend tailored product solutions.
- Educated customers on product features and technical details, demonstrating value.
- Resolved inquiries and issues promptly, enhancing customer satisfaction.
- Stayed up to date on company products and services to support sales objectives.
Team Associate
Walmart
Many
01.2022 - 08.2023
- Coordinated with team members to efficiently restock shelves, supporting store operations.
- Organized and refreshed product displays to enhance customer engagement.
- Executed transactions at cash register, ensuring accuracy and customer satisfaction.
- Developed strong professional relationships with colleagues and management to foster collaboration.
Education
Associate of Applied Science - Criminal Justice
Bossier Parish Community College
Bossier City, LA05-2026
Skills
- Customer service
- CRM software management
- Sales techniques
- CRM analysis
- Conflict resolution
- Professional communication
- Team collaboration
- Data entry
- Time management
- Empathy and patience
Certification
Computer Concepts Certification
Timeline
Customer Care Representative
Everise
07.2024 - Current
Sales Specialist
VXI Global Solutions
06.2023 - 06.2025
Team Associate
Walmart
01.2022 - 08.2023
Associate of Applied Science - Criminal Justice
Bossier Parish Community College