Haleigh Ryan
Hammond
Summary
Dynamic and detail-oriented Intake and Patient Services Coordinator at VitalCaring Group, skilled in streamlining communication and enhancing patient care. Expertise in eligibility determination and follow-up care coordination, fostering strong relationships with healthcare providers. Recognized for exceptional organizational and conflict resolution skills, ensuring timely responses and seamless patient transitions. Proficient in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and an effective communicator and problem-solver.
Overview
4
4
years of professional experience
Work History
Intake and Patient Services Coordinator
VitalCaring Group
03.2024 - Current
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Coordinated interdisciplinary team meetings to review patient progress and adjust care plans accordingly.
- Managed caseloads efficiently by prioritizing tasks according to urgency and complexity, ensuring all patients received appropriate attention.
Medical Assistant and Scheduler
Advanced Pain Institute
12.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Hostess and Server
Kirin Sushi Restaurant
07.2021 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new staff on customer service best practices and restaurant policies to maintain high standards of service.
Education
MHA - Health Administration
Louisiana State University
Shreveport05-2026
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
Hammond, LA05-2024
Skills
- Strong organization
- Appointment scheduling
- Patient confidentiality
- Follow-up care coordination
- Customer service
- HIPAA compliance
- Conflict resolution
- Eligibility determination
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
Timeline
Intake and Patient Services Coordinator
VitalCaring Group
03.2024 - Current
Medical Assistant and Scheduler
Advanced Pain Institute
12.2022 - 08.2023
Hostess and Server
Kirin Sushi Restaurant
07.2021 - 03.2024
MHA - Health Administration
Louisiana State University
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
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