Haley Alexander
Marksville
Summary
Dynamic and results-oriented professional with extensive experience in customer service and call center operations, notably at Paragon Casino Resort. Excelled in managing high call volumes, reducing average handling time by efficiently resolving inquiries, and enhancing customer satisfaction. Skilled in data entry and maintaining professional composure under pressure. Demonstrates a positive attitude and exceptional problem-solving abilities, fostering increased loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Paragon Casino Resort
10.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Taking 75+ calls a day.
- Transferring calls, sending out emails,making reservations,reserving tickets and scooters.
Customer Service Representative/Morning Stocker
Walmart
01.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.s
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Customer Service Representative /Morning Stocker
Target
08.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
Sales Associate
Envy Glamtique
08.2015 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Avoyelles High School
Moreauville, LA05-2015
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Answering questions
- Willing to learn
- Positive attitude
- Shelf stocking
- Friendly and personable
Timeline
Call Center Representative
Paragon Casino Resort
10.2022 - Current
Customer Service Representative/Morning Stocker
Walmart
01.2019 - 12.2022
Customer Service Representative /Morning Stocker
Target
08.2018 - 01.2019
Sales Associate
Envy Glamtique
08.2015 - 10.2018
High School Diploma -
Avoyelles High School
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