Haley Hebert
Lafayette
Summary
A dynamic professional with a proven track record at Magnolia Strategies, adept in sales strategy development and fostering teamwork. Excelling in client acquisition and relationship building, I've significantly enhanced customer satisfaction and retention. My ability to adapt and creatively solve problems ensures consistent achievement of sales targets and operational excellence.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
8
8
years of professional experience
Work History
Agency Sales Representative
Magnolia Strategies
03.2024 - Current
- Trained new hires on agency sales processes, equipping them with the knowledge needed to succeed in their roles.
- Assisted management in setting sales targets and monitoring progress towards these goals throughout the year.
- Effectively managed time allocation between prospecting new clients and nurturing existing accounts.
- Managed a portfolio of existing clients, regularly reviewing their needs and recommending additional services as appropriate.
- Collaborated with team members to develop targeted sales pitches for various industries and markets.
- Built strong relationships with clients, resulting in increased customer satisfaction and retention rates.
- Negotiated contracts with clients, securing favorable terms for both parties while maintaining long-term relationships.
Waitress/ Bartender
Don’s Seafood Restaurant
08.2020 - Current
- Upsold a variety of premium liquors and craft beers to enhance customer experience.
- Enhanced customer satisfaction by providing attentive and personalized service.
- Operated efficiently in a high-pressure environment, ensuring seamless service delivery.
- Processed customer orders with efficiency and accuracy.
Waitress/ Bartender
Randol’s Seafood
01.2017 - 06.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Lafayette Christian Academy
Lafayette, LA05.2019
Skills
- Sales strategy development
- Sales presentations
- Sales training
- Client acquisition
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Creative thinking
- Active listening
- Adaptability and flexibility
- Relationship building
- Decision-making
- Self motivation
- Product knowledge
- Product and service sales
- Brand awareness
- Networking skills
- Pipeline management
- Presentation skills
- Order processing
- Marketing strategies
Timeline
Agency Sales Representative
Magnolia Strategies
03.2024 - Current
Waitress/ Bartender
Don’s Seafood Restaurant
08.2020 - Current
Waitress/ Bartender
Randol’s Seafood
01.2017 - 06.2020
High School Diploma -
Lafayette Christian Academy
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