Haley Roundtree
Bossier City
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate/Cashier
Michaels
Bossier City
10.2022 - Current
- Maintained cleanliness of sales floor area and organized merchandise displays.
- Performed light housekeeping duties such as dusting shelves and vacuuming floors when necessary.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Checked personal identifications during alcohol and tobacco sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Assisted customers with locating desired items in store.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Answered phone calls to assist customers with questions and orders.
- Processed transactions accurately and quickly using point-of-sale systems.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls promptly, routed calls correctly and took messages when appropriate.
- Restocked shelves according to planograms while adhering to company standards for quality assurance.
- Greeted customers promptly and responded to questions.
Greeter
Surge Entertainment Center
Bossier City
04.2022 - 10.2022
- Maintained cleanliness of front entry area.
- Monitored customer activity in order to detect potential theft or safety hazards.
- Answered customers' questions about hours, seating, current wait time and other information.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about merchandise and services.
Education
CTC Media For The Ministry - Communications
Bossier Parish Community College
Bossier City, LA12-2024
Skills
- Customer service
- Visual merchandising
- Store opening and closing
- Data entry
- Cash handling
- Reliability and punctuality
- Customer assistance
- Shelf stocking
Timeline
Sales Floor Associate/Cashier
Michaels
10.2022 - Current
Greeter
Surge Entertainment Center
04.2022 - 10.2022
CTC Media For The Ministry - Communications
Bossier Parish Community College
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