Halley Powell
Pleasant Hill
Summary
Passionate about improving healthcare outcomes through effective communication and empathy. Skilled in coordination with healthcare teams to optimize patient care and enhance satisfaction. Proficient in managing patient inquiries and resolving issues while delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Spine-health
07.2024 - 10.2025
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Customer Service Representative
Amazon Prime Products
04.2023 - 03.2024
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
Front Office Receptionist
Monroe Chiropractor Clinic
07.2020 - 04.2023
- Dedicated Front Office Receptionist with extensive experience in the chiropractic and wellness industry.
- Proficient in managing patient appointments, ensuring smooth clinic operations, and delivering exceptional service.
- Skilled in handling patient inquiries and providing accurate information about services offered at the clinic.
Education
GED -
Youth Challenge Program
Pineville, Louisiana09.2020
Skills
- Patience
- Empathy
- Problem-solving
- Communication
- Time-management
LANGUAGES
English — Advanced
Timeline
Intake Specialist
Spine-health
07.2024 - 10.2025
Customer Service Representative
Amazon Prime Products
04.2023 - 03.2024
Front Office Receptionist
Monroe Chiropractor Clinic
07.2020 - 04.2023
GED -
Youth Challenge Program