Hallie Vincent
Baton Rouge
Summary
Disaster recovery professional with a proven track record in managing and executing comprehensive recovery plans that ensure business continuity. Renowned for reliability and adaptability, consistently ready to collaborate and drive objectives forward. Exceptional skills in risk assessment and incident response, complemented by a proactive, solution-oriented mindset. Detail-oriented with outstanding communication and project management abilities, adept at efficiently handling multiple tasks in fast-paced environments while optimizing processes to support team success.
Overview
12
12
years of professional experience
Work History
Disaster Recovery Specialist
Hunt, Guillot & Associates
Lake Charles
09.2022 - Current
- Facilitated successful applications for federally funded grants by clarifying program policies and eligibility requirements for interested individuals. Enhanced community engagement by collaborating with leaders and organizations to promote program awareness. Streamlined communication with the disaster recovery team to guarantee timely information sharing. Contributed to professional development by attending relevant meetings and training sessions. Executed additional tasks as needed to support program objectives.
- Collaborated with cross-functional teams to streamline recovery processes and enhance operational efficiency.
- Demonstrated leadership skills while managing multiple priorities during high-stress situations, contributing significantly to successful recoveries.
- Established strong relationships with external agencies for effective coordination during crisis events.
- Collaborated with community organizations to enhance resources available for clients.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high call volumes while maintaining quality assurance standards and compliance protocols.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Representative/ Manager
Sulphur Parks and Recreation
Sulphur, LA
04.2014 - 05.2024
- Achieved high customer satisfaction by delivering exceptional service and support. Maintained flawless cash deposit and bank inventory processes, resulting in zero discrepancies. Enhanced team performance through effective training and clear communication of policies and procedures.
- Oversaw daily operations of customer service department, ensuring adherence to policies and procedures.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Disaster Case Manager
Louisiana Disaster Case Manager Program
Lake Charles
11.2021 - 09.2022
- Facilitated smooth application processes for hurricane Laura and Delta victims, resulting in timely support access. Managed documentation accuracy and applicant guidance, contributing to effective service delivery. Conducted needs assessments and established service plans, enhancing community resource connections for affected families.
- Assessed disaster-related needs of clients to develop tailored recovery plans.
- Coordinated with local agencies to provide resources and support for affected individuals.
- Facilitated communication between clients and service providers to ensure timely assistance.
- Conducted follow-ups to monitor client progress and adjust recovery plans as necessary.
- Advocated for client needs in multidisciplinary meetings, fostering collaboration among stakeholders.
- Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
- Utilized conflict resolution skills when necessary to address challenges faced by clients during the recovery process, fostering positive outcomes for all parties involved.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
- Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
Mental Health Specialist
Resource Management Services
Lake Charles
05.2021 - 11.2021
- Achieved successful member engagement through tailored service delivery in individual and small group formats. Enhanced skills development in accordance with individual service plans, contributing to member growth. Monitored and reported on member progress toward goals outlined in the service plan. Coordinated comprehensive community services for members and families, effectively executing strategies from the service plan.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Conducted comprehensive assessments to identify client needs and recommend appropriate interventions.
- Implemented evidence-based therapeutic techniques to improve client coping strategies and mental health outcomes.
- Advocated for clients' rights, ensuring access to necessary resources and support services within the community.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Documented client progress in confidential files.
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
- Provided clients with recommendations to community resources.
Case Manager
CARC Inc
Lake Charles
01.2021 - 04.2021
- Achieved improved access to community resources for individuals through effective support. Enhanced program effectiveness by conducting thorough analyses. Increased outreach program participation through strategic management. Delivered assistance with social security, food stamps, and insurance, resulting in better resource utilization. Streamlined financial management processes. Coordinated timely medical, dental, vision, and psychiatric appointments, improving overall health outcomes.
- Advocate for clients' rights, ensuring access to necessary services and fostering empowerment.
- Conducted regular follow-ups with clients, maintaining engagement and adherence to care plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Registered Line Technician
Behavior Intervention Resources LLC
05.2019 - 12.2020
- Working under the supervision of Behavior Analyst to help facilitate therapeutic activities with clients age 18 months to 12 year old, implement behavior reduction and skill acquisition treatment plans. Accurately collecting data on acquisitions targets and behavior on paper and electronically, maintaining a safe, clean, stimulating, and fun environmental for the client.
Assistant Receptionist Work Study
Imperial Calcasieu Human Service Authority
Lake Charles
12.2016 - 06.2017
- Achieved efficient organization of records filing and retrieval, enhancing operational flow. Fostered positive guest and client experiences through friendly interactions. Delivered expert assistance to customers, improving satisfaction. Optimized package and mail handling processes, ensuring timely distribution. Enhanced outgoing shipment processes, maintaining daily efficiency. Improved phone response and clerical operations, contributing to office productivity. Accelerated file management and retrieval request processing, ensuring accuracy.
- Coordinated office supplies inventory, optimizing resource availability for staff needs.
- Streamlined appointment scheduling processes, reducing wait times for clients seeking assistance.
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
Education
Bachelor of Science - Psychology, Family and Child Studies
McNeese State University
Lake Charles, LA12-2020
High School Diploma -
Sulphur High School
Sulphur, LA05-2016
Skills
- Strong organizational skills : Fast learner
- Proficient with Workday
- Team player
- Excellent time management skills
- Conflict Management
- Strong communication skills
- Data analytics
- First aid training
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved assist with billing over $100,000 through effectively helping with collecting housing, moving and storage documents.
- Achieved good production number by completing all documentations and contact with accuracy and efficiency details.
- Customer Follow-up - Ensured that customers were satisfied with assistances and services by doing follow-up calls.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Languages
English
Full Professional
Timeline
Disaster Recovery Specialist
Hunt, Guillot & Associates
09.2022 - Current
Disaster Case Manager
Louisiana Disaster Case Manager Program
11.2021 - 09.2022
Mental Health Specialist
Resource Management Services
05.2021 - 11.2021
Case Manager
CARC Inc
01.2021 - 04.2021
Registered Line Technician
Behavior Intervention Resources LLC
05.2019 - 12.2020
Assistant Receptionist Work Study
Imperial Calcasieu Human Service Authority
12.2016 - 06.2017
Customer Service Representative/ Manager
Sulphur Parks and Recreation
04.2014 - 05.2024
Bachelor of Science - Psychology, Family and Child Studies
McNeese State University
High School Diploma -
Sulphur High School