Han Le
Orlando
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Sephora USA
Orlando
02.2024 - Current
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Managed inventory levels by monitoring stock levels regularly.
- Provided customers with product advice and recommendations based on their individual needs.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Recommended merchandise based on expert product knowledge and client preferences.
Receptionist
Salon
Baton Rouge
05.2022 - 09.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Processed payments and updated accounts to reflect balance changes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
Golf Caddy
TopGolf
Baton Rouge
10.2021 - 04.2022
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Maintained cleanliness and order in the caddy shack while ensuring all rental items are accounted for.
- Communicated effectively with golfers regarding their needs and expectations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Cashier Team Lead
Crumbl Cookies
Baton Rouge
06.2021 - 09.2021
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
Education
https://www.instagram.com/_han__/
Skills
- Customer service
- Team collaboration
- Effective communication
- Relationship building
- Friendly and outgoing
- Flexibility and adaptability
- Multitasking and organization
- Client relationship building
- Organization and multitasking
- Upselling and cross selling
- Customer engagement
- Problem solving
- Trend awareness
Timeline
Beauty Advisor
Sephora USA
02.2024 - Current
Receptionist
Salon
05.2022 - 09.2022
Golf Caddy
TopGolf
10.2021 - 04.2022
Cashier Team Lead
Crumbl Cookies
06.2021 - 09.2021
https://www.instagram.com/_han__/
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