Hannah Doucet
Iota
Summary
Led initiatives to enhance the efficiency of utilization review operations, driving improved resource management.,Oversaw and optimized strategies for comprehensive utilization review, ensuring alignment with organizational goals.,Managed a team to streamline utilization review processes, enhancing overall departmental performance.
Overview
8
8
years of professional experience
Work History
Utilization Review Coordinator
Compass Behavioral Health
Crowley La
06.2025 - Current
- Conducted comprehensive reviews of treatment plans for adherence to clinical guidelines and regulatory standards.
- Collaborated with multidisciplinary teams to streamline utilization review processes and improve patient care outcomes.
- Analyzed data trends in service utilization to identify opportunities for process enhancements and cost reductions.
- Led training sessions for staff on documentation requirements and compliance with state and federal regulations.
- Oversaw quality assurance initiatives, ensuring accuracy in clinical documentation and decision-making processes.
- Enhanced patient care quality by conducting thorough utilization reviews and coordinating with healthcare providers.
- Increased efficiency of the utilization review process through regular communication with insurance companies for timely authorizations.
Patient Coordinator
Fielder Family Clinic
Carencro, LA
09.2020 - 08.2023
- Maintained high standards of customer service by building relationships with clients.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Located errors and promptly refiled rejected claims.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Identified and resolved patient billing and payment issues.
- Posted and adjusted payments from insurance companies.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Collected payments and applied to patient accounts.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Generated, posted and attached information to claim files.
Customer Service Manager
Vautrots Mini Mart
Church Point, LA
08.2018 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Church Point High School
Church Point, LASkills
- Oversaw implementation of insurance practices and streamlined claims processing
- Coordinated scheduling efforts to maximize efficiency and productivity
- Fostered enduring relationships with clients and stakeholders
- Enhanced communication strategies through clear verbal and written exchanges
- Leveraged expertise in medical terminology to improve operational effectiveness
Timeline
Utilization Review Coordinator
Compass Behavioral Health
06.2025 - Current
Patient Coordinator
Fielder Family Clinic
09.2020 - 08.2023
Customer Service Manager
Vautrots Mini Mart
08.2018 - 08.2020
High School Diploma -
Church Point High School