Hannah Guice
Bossier City
Summary
Versatile and results-oriented professional with a proven track record at Willis Knighton Medical Center, excelling in scheduling coordination and fostering customer satisfaction. Demonstrated expertise in office administration and healthcare software, significantly reducing patient wait times. Skilled in maintaining HIPAA compliance and promoting seamless patient care through effective communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Procedure Coordinator
Pain Care Consultants
07.2024 - Current
- Scheduled procedures with patients,
- Insurance verification,
- Collected deductibles and copays from patients
- Coordinated DR and OR schedules
- Answered busy phone lines
- Performed clerical duties including { copying, printing, scanning, mailing, and maintained patient charts},
- Worked on Nextgen system,
- Created tasks from doctors orders
- Worked on prior authorizations for procedures.
Radiology Secretary
Willis Knighton Medical Center
11.2021 - 07.2024
- Coordinated closely with other healthcare professionals to facilitate seamless transfer of patient data for comprehensive care.
- Reduced patient wait times by coordinating schedules between multiple departments and radiologists.
- Promoted excellent customer service by promptly responding to phone calls, emails, and resolving issues proactively.
- Streamlined front office operations by organizing and maintaining patient records and documentation.
- Checked in patients for visit
- Assisted techs in day to day responsibilities (check pt heart rates, help prep pt for test)
Lead Daycare Teacher
Evangel Learning Center
07.2020 - 11.2021
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
Customer Service Cashier
Haughton Store
08.2019 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Stock shelves and display goods.
- Greet customers and assist as needed.
- Processed customer orders and accurately handled payment transactions.
- Received and order store inventory.
- Maintain and close out daily cash drawer.
Education
Interdisciplinary Studies
University of New Orleans
New Orleans, LA08-2026
Skills
- Scheduling coordination
- Strong organizational skills
- Office administration
- Classroom organization
- Insurance authorizations
- Customer satisfaction
- Medical terminology
- Documentation management
- Microsoft office
- Microsoft office suite proficiency
- Reliability and punctuality
- Medical records maintenance
- Customer complaint resolution
- Healthcare software
- Cash register operation
- HIPAA compliance
- Patience and composure
- Patient scheduling
- Insurance verification
- Payment collection
Certification
National Association Of Healthcare Access Management certification. CHAA- Certified HealthCare Access Associate.
Timeline
Procedure Coordinator
Pain Care Consultants
07.2024 - Current
Radiology Secretary
Willis Knighton Medical Center
11.2021 - 07.2024
Lead Daycare Teacher
Evangel Learning Center
07.2020 - 11.2021
Customer Service Cashier
Haughton Store
08.2019 - 11.2021
Interdisciplinary Studies
University of New Orleans
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