Hannah Martinez
Baton Rouge
Summary
I am positive, empathetic, and proactive with an appreciation for animal welfare and leadership. My long history of client relations in different areas along with my animal care knowledge give me a unique ability to effectively engage with the community and facilitate finding animals forever homes. I am well-versed in conflict resolution and customer service, and I have a talent for managing complex client interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Care Supervisor
Companion Animal Alliance
Baton Rouge, LA
12.2025 - Current
- A continuation of the responsibilities that I had as a client care specialist with the added responsibility of checking paperwork, handling our intake calendar, going through intake reports, handling an additional inbox of more serious situations, closing our cash drawer, and handling any extenuating circumstances that may need to be addressed.
Client Care Specialist
Companion Animal Alliance
Baton Rouge, US
11.2024 - 12.2025
- Assisted clients in navigating adoption processes and animal care inquiries.
- Managed client communications through phone, email, and in-person interactions.
- Educated clients on animal behavior, health needs, and proper care techniques.
- Maintained accurate records of client interactions and animal adoption data.
- Collaborated with veterinary staff to ensure animal health and wellness information was communicated effectively.
- Fostered positive relationships with clients to enhance overall satisfaction and loyalty.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Offered friendly greetings and knowledgeable service to guests.
- Performed administrative tasks such as filing documents, processing paperwork.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
- Assisted in administering medications to animals as directed by veterinarians.
- Transports animals between locations safely and humanely using appropriate equipment.
- Assists in restraining animals for examination or treatment when necessary.
- Assists with laboratory procedures such as blood draws, injections and sample collection.
Server/To-Go Specialist
Zea Rotisserie & Bar
Baton Rouge, US
10.2023 - 12.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately for guests.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Handled cash transactions and processed payments efficiently at the register.
- Recommended menu items based on guest preferences and dietary restrictions.
- Resolved customer complaints promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Server
Cracker Barrel
Covington, US
03.2023 - 08.2023
Car Wash Attendant
Pelican Pointe Carwash
Covington, US
11.2022 - 03.2023
Education
Bachelor of Science - Biological Sciences
Louisiana State University And Agricultural & Mechanical College
Baton Rouge, LA05-2026
MBA - Business Administration
Southeastern Louisiana University
Hammond, LA05-2027
Skills
- Animal restraint
- Communication skills
- Cash handling
- Anatomy knowledge
- Organizational Skills
- Retail sales
- Leadership
- Animal handling
- Computer skills
- Animal care
- Serving Experience
- Client communication
- Animal care knowledge
- Team collaboration
- Delegation and supervision
- Multitasking Abilities
Certification
-CAET: Certified Animal Euthanasia Technician
- LSU Communicator Certificate
- Fear Free Certified
Languages
Spanish
Native or Bilingual
Timeline
Client Care Supervisor
Companion Animal Alliance
12.2025 - Current
Client Care Specialist
Companion Animal Alliance
11.2024 - 12.2025
Server/To-Go Specialist
Zea Rotisserie & Bar
10.2023 - 12.2024
Server
Cracker Barrel
03.2023 - 08.2023
Car Wash Attendant
Pelican Pointe Carwash
11.2022 - 03.2023
Bachelor of Science - Biological Sciences
Louisiana State University And Agricultural & Mechanical College
MBA - Business Administration
Southeastern Louisiana University