HANNAH TAYLOR
Baton Rouge
Summary
Dynamic Project Manager with a proven track record at Gunn Home Improvement, successfully leading over 100 projects and achieving a 95% funding success rate for damage claims. Expert in budgeting and client relations, I optimize workflows and foster cross-functional teamwork to drive project success and enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Project Manager / Sales Consultant
Gunn Home Improvement
Baton Rouge
01.2021 - Current
- Led 100+ residential and commercial projects from inception to completion, maintaining a high customer satisfaction rate.
- Scoped, estimated, and managed projects ranging from $10K to $200K in value.
- Served as liaison between clients and insurance providers, securing full funding for 95% of damage claims.
- Authored detailed supplemental estimates, increasing revenue.
- Optimized materials forecasting and vendor coordination, reducing cost overruns.
- Maintained project documentation, compliance, and scheduling to meet strict deadlines.
Department Manager – Repairs Division
Southside Roofing
Lafayette
04.2020 - 01.2021
- Supervised a team of 8+ technicians, overseeing daily schedules and ensuring on-time project delivery.
- Developed and refined repair workflows, which increased productivity.
- Managed customer consultations, work orders, and field estimates with high accuracy.
- Implemented performance-based pay structure, improving retention and morale.
Sales Representative
Security National Life
08.2016 - 03.2019
- Educated clients on pre-need planning and insurance products.
- Conducted community outreach seminars, increasing lead generation.
Office Manager
McLin & Manley Funeral Home
Walker
05.2015 - 03.2019
- Directed office operations, budgeting, and scheduling for 75+ funeral services annually.
- Digitized records and systems, resulting in a reduction in administrative errors.
- Supported grieving families with compassion while handling sensitive legal documentation.
Secretary & Training Developer
Erdey Insurance
Livingston
02.2018 - 12.2018
- Created a digital employee handbook and onboarding system adopted company wide.
- Provided client support by clarifying insurance terminology and documentation.
Employee Processing Specialist
Livingston Parish Public Schools
Livingston
02.2015 - 06.2016
- Coordinated onboarding, conducted background checks, and processed hiring documentation for 200+ staff.
- Maintained compliance with district HR standards and state regulations.
Shift Supervisor
Starbucks
Walker
09.2012 - 11.2014
- Managed a fast-paced store environment, overseeing up to 10 team members per shift.
- Trained and onboarded new hires, reducing turnover rates.
- Controlled inventory, managed cash handling, and maintained operational standards.
- Delivered excellent customer service.
Education
Bachelor of Arts - Political Science
Southeastern Louisiana University
Hammond, LA12.2019
Skills
- Budgeting and cost control
- Client relations and stakeholder management
- Risk mitigation and problem solving
- Construction and insurance expertise
- Workflow optimization
- Microsoft Office proficiency
- Google Workspace and collaboration tools
- Cross-functional team leadership
References
References available upon request.
Timeline
Project Manager / Sales Consultant
Gunn Home Improvement
01.2021 - Current
Department Manager – Repairs Division
Southside Roofing
04.2020 - 01.2021
Secretary & Training Developer
Erdey Insurance
02.2018 - 12.2018
Sales Representative
Security National Life
08.2016 - 03.2019
Office Manager
McLin & Manley Funeral Home
05.2015 - 03.2019
Employee Processing Specialist
Livingston Parish Public Schools
02.2015 - 06.2016
Shift Supervisor
Starbucks
09.2012 - 11.2014
Bachelor of Arts - Political Science
Southeastern Louisiana University