Hannah Waters
Gretna
Summary
Dynamic leader with a proven track record at Pour Over Cafe, adept in operations management and team motivation. Excelled in streamlining communication and enhancing customer relations, significantly fostering team collaboration and efficiency. Skilled in inventory control and fostering a positive work environment, demonstrating strategic thinking and outstanding communication.
Overview
1
1
year of professional experience
Work History
Store Manager
Pour Over Cafe
11.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Education
GED -
Millbrook High School
Frederick County, VaSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Inventory control
- Team building and leadership
- Team motivation
- Operations management
- Supply ordering
- Policies and procedures
- Staff supervision
- Strategic thinker
Timeline
Store Manager
Pour Over Cafe
11.2023 - 02.2025
GED -
Millbrook High School
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