Harley David Bourgeois
Albany
Summary
Dynamic and results-driven professional with extensive experience in dispatching high-profile, high-stakes events, both at New Orleans 911 and as a traveling dispatcher with GetResQ911. Proven ability to enhance interagency collaboration and deliver exceptional customer service, ensuring efficient operations during critical incidents. Skilled in radio transmission monitoring and problem-solving under pressure.
Overview
9
9
years of professional experience
12
12
Certifications
Work History
Traveling Dispatcher
GetResQ911
Parker
12.2024 - Current
- Traveled to critically staffed agencies across the U.S. on contract to cover staffing shortages.
- Coordinated emergency response operations for various incidents and requests.
- Managed communication between field personnel and dispatch center effectively.
- Utilized GPS systems to track vehicle locations and optimize routing.
- Documented incident reports and maintained accurate logs of activities.
Emergency Communications Dispatcher
Orleans Parish Communication District
New Orleans
03.2024 - 12.2024
- Dispatched New Orleans Police Department officers, detectives, and crime scene technicians to emergency and non-emergency calls for service.
- Prioritized emergency and non-emergency police calls to be dispatched.
- Monitored radio transmissions and relayed critical information to field units.
- Maintained accurate logs of communications and incident reports for future reference.
- Answered and processed emergency 911 and non-emergency calls for police, fire, medical, and city services.
- Utilized IAED Protocol system for police, fire, and medical related issues.
Maintenance Engineer
North Oaks Health System
Hammond
10.2022 - 06.2023
- Performed complex and routine repairs on all hospital equipment.
- Made daily rounds monitoring and notating amperage and energy usage.
- Installed new equipment in all areas, including operating theaters.
- Stopped and repaired leaks.
Communications Officer III
SLU Police Department
Hammond
05.2021 - 10.2022
- Processed emergency and non-emergency calls for service and dispatched police accordingly while providing outstanding customer service.
- Handled all walk-in request for service as desk officer.
- Fully operated NCIC.
- Assisted in criminal investigations for detectives.
- Trained all new Communications employees.
- Performed criminal background checks for all new department hires.
Communications Officer III
LSU Police Department
Baton Rouge
05.2017 - 05.2021
- Processed emergency and non-emergency calls for service and dispatched police accordingly while providing outstanding customer service.
- Handled all walk-in requests for service as desk officer.
- Fully operated NCIC.
- Trained all new Communications employees.
- Assisted in criminal investigations for detectives.
- Performed criminal background checks for all new hires.
Education
High School Diploma -
Albany High School
Albany, LA05.2016
Skills
- Emergency response coordination
- 911 call handling
- Interagency collaboration
- Radio transmission monitoring
- Problem solving
- Customer service
Certification
International Academy of Emergency Dispatch Certified Emergency Telecommunicator
Awards
Chief’s Award of Excellence, is hereby awarded to Communications Officer Harley Bourgeois for meritorious service to God, his fellow man, and his Community., Chief Michael Beckner, Southeastern Louisiana University Police Department
Timeline
Traveling Dispatcher
GetResQ911
12.2024 - Current
Emergency Communications Dispatcher
Orleans Parish Communication District
03.2024 - 12.2024
Maintenance Engineer
North Oaks Health System
10.2022 - 06.2023
Communications Officer III
SLU Police Department
05.2021 - 10.2022
Communications Officer III
LSU Police Department
05.2017 - 05.2021
High School Diploma -
Albany High School