Harmony Williams
Baton Rouge
Summary
Detail-oriented crew member skilled in customer service, food safety, and teamwork. Committed to maintaining a clean environment while delivering accurate orders for enhanced guest satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
Shake Shack
Baton Rouge
02.2026 - Current
- Ensured cleanliness and organization in kitchen and dining areas for a welcoming environment.
- Assisted in taking customer orders, ensuring accuracy and efficiency at the register.
- Coordinated with team members to efficiently manage peak hours and enhance customer satisfaction.
- Operated kitchen equipment safely while following food safety guidelines consistently.
- Delivered food promptly to improve guest satisfaction and dining experience.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Certified Crew Trainer
Raising Cane's
Baton Rouge
02.2024 - Current
- Trained new crew members on operational procedures and safety protocols.
- Supported management in developing and implementing training programs to enhance skill development.
- Facilitated continuous improvement by providing feedback and support to team members.
- Provided real-time feedback and coaching during shifts to improve performance.
- Evaluated the progress of trainees throughout the onboarding process by providing constructive feedback.
- Conducted group and individual training sessions tailored to personnel needs.
- Utilized feedback to continuously improve training methods and content.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Assisted in taking customer orders, ensuring accuracy and efficiency at the register.
- Collaborated with team members to manage peak hours effectively and smoothly.
- Operated kitchen equipment safely while following food safety guidelines consistently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Stocked supplies and ingredients, ensuring availability for ongoing meal preparation tasks.
- Participated in training new crew members on company procedures and best practices.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Crew Member
Mr Gattis Pizza
Baton Rouge
01.2022 - 02.2023
- Prepared pizzas and menu items according to company recipes and standards.
- Maintained cleanliness and organization in kitchen and dining areas during shifts.
- Took customer orders, ensuring accuracy and efficiency at the register to enhance guest satisfaction.
- Collaborated with team members to manage peak hours effectively and smoothly.
- Operated kitchen equipment safely while following food safety guidelines consistently.
- Stocked supplies and ingredients, ensuring availability for ongoing meal preparation tasks.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Trained new crew members on company procedures and best practices to streamline onboarding process.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Handled customer complaints professionally, contributing to a positive dining experience.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Checked expiration dates on all products before serving them to customers.
Education
High School Diploma -
Liberty High School
Baton Rouge, LA05-2025
Some College (No Degree) - Business Management
Louisiana State University
Baton Rouge, LASkills
- Drive-thru operations
- Cash handling
- Food safety
- Safe food handling
- Operational procedures
- Workplace efficiency
- Time management
- Customer service
- Team collaboration
- Clear communication
- Communication skills
- Employee training
Timeline
Crew Member
Shake Shack
02.2026 - Current
Certified Crew Trainer
Raising Cane's
02.2024 - Current
Crew Member
Mr Gattis Pizza
01.2022 - 02.2023
High School Diploma -
Liberty High School
Some College (No Degree) - Business Management
Louisiana State University