Harold Martin
Lafayette
Summary
Dynamic operations leader with a proven track record at Brinker (Chilis), excelling in revenue generation and team building. Cultivated strong vendor relations and enhanced customer satisfaction through personalized service. Recognized for driving business growth and retention while fostering a positive work environment that reduced employee turnover.
Experienced with business management, strategic planning, and financial oversight. Utilizes customer-centric approach to drive business growth and improve service quality. Track record of fostering team collaboration and implementing effective operational strategies.
Professional business leader with extensive experience in entrepreneurship, management, and strategic planning. Skilled in financial oversight, market analysis, and operations management, with focus on driving business growth and profitability. Known for strong leadership abilities, effective team collaboration, and adaptability to changing business environments. Results-oriented with keen ability to identify opportunities and implement effective solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Proprietor
Blooming Brands
02.2016 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
Managing Partner
Brinker (Chilis)
11.2010 - 01.2016
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Developed and executed strategic business plans, aligning company goals with actionable steps for growth and sustainability.
Directior of Operations Corky's BBQ
CENLA BBQ
11.2010 - 06.2014
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Guilford Technical School
Greensboro, NC08-1985
Skills
- Operations management
- Revenue generation
- Purchasing and planning
- Business development
- Customer relationship management
- Employee supervision
- Team building
- Project management
- Vendor relations
- Planning and execution
- Business growth and retention
Accomplishments
- Achieved Broke the sales record for the restaurant by completing Making the guest experience the main thing with accuracy and efficiency.
Certification
Serv safe certified .
Timeline
Proprietor
Blooming Brands
02.2016 - Current
Managing Partner
Brinker (Chilis)
11.2010 - 01.2016
Directior of Operations Corky's BBQ
CENLA BBQ
11.2010 - 06.2014
Associate of Arts - Hotel, Motel, And Restaurant Management
Guilford Technical School
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