Harshkumar Kathrotiya
Ruston
Summary
Dedicated Customer Service Representative with over 3 years of experience providing exceptional support via phone, email, and in-person. Expertise in efficiently resolving customer inquiries and complaints while maintaining accurate records in high-volume environments. Proficient in multi-line phone systems and remote support tools, consistently enhancing customer satisfaction and operational efficiency through strong communication and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Subway
01.2025 - 10.2025
- Provided professional customer service, resolving inquiries and complaints
- Handled cash transactions, billing, and order accuracy
- Trained staff on service standards and procedures
- Maintained records, reports, and inventory
- Ensured customer satisfaction in a high-volume environment
Assistant Manager
Days Inn by Wyndham
01.2024 - 01.2025
- Managed front desk operations and guest services
- Resolved reservation, billing, and accommodation issues
- Handled phone and email communications and maintained guest records
- Coordinated with housekeeping and maintenance teams
- Addressed escalated concerns with professionalism and empathy
Front Desk Associate
La Quinta Inn & Suites by Wyndham, Red Roof Plus+ and Country Inn & Suites
10.2021 - 12.2023
- Enhanced guest satisfaction by assisting with check-in and reservations.
- Managed multi-line phone systems to address customer inquiries efficiently.
- Ensured billing accuracy by processing payments and refunds correctly.
- Resolved guest service requests and concerns in a timely manner.
- Maintained precise guest records and operational logs to boost efficiency.
Education
Master of Science - Project Management (I.T.)
St. Francis College
Brooklyn, NY12-2026
Bachelor of Science - Computer Engineering
SAL Institute of Technology & Engineering Research
Gujarat, India06.2019
Skills
- Remote Customer Support
- Customer Issue Resolution
- Billing and Payments
- Data Entry and Documentation
- Professional Communication
- Microsoft Word & Excel
- POS, Reservation, and CRM Systems
- Team leadership
Certification
CVS Health Call Center Customer Service Professional Certificate (In Progress)
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Subway
01.2025 - 10.2025
Assistant Manager
Days Inn by Wyndham
01.2024 - 01.2025
Front Desk Associate
La Quinta Inn & Suites by Wyndham, Red Roof Plus+ and Country Inn & Suites
10.2021 - 12.2023
Master of Science - Project Management (I.T.)
St. Francis College
Bachelor of Science - Computer Engineering
SAL Institute of Technology & Engineering Research