Haven Morrison
Kinder
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Louisiana PET/CT Imaging of Lake Charles
04.2024 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
Patient Service Representative
Aspen Dental
11.2023 - 04.2024
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Access Representative
Comprehensive Medical Clinic
06.2022 - 10.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Patient Access Representative
Memorial Medical Clinic
05.2021 - 06.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Kinder High School
Kinder, LA05.2018
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Multitasking ability
- Insurance Verification and Authorizations
- Attention to Detail
- Verbal and written communication
- Patient Records Management
- Patient Registration
Certification
- CPR Certified
Timeline
Patient Care Coordinator
Louisiana PET/CT Imaging of Lake Charles
04.2024 - 08.2024
Patient Service Representative
Aspen Dental
11.2023 - 04.2024
Patient Access Representative
Comprehensive Medical Clinic
06.2022 - 10.2022
Patient Access Representative
Memorial Medical Clinic
05.2021 - 06.2022
High School Diploma -
Kinder High School
- CPR Certified
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