Haylee Burrell
Saint Francisville
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
4
4
years of professional experience
Work History
Unit Secretary
Ochsner Medical Center
Baton Rouge
03.2024 - 12.2024
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Coordinated with other departments to ensure timely delivery of services to patients.
Customer Service Representative
Walmart
Baton Rouge
06.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Apparel Designer
Target
Hammond
03.2022 - 07.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Informed potential buyers where garments could be purchased.
COVID-19 Temperature Screener
Orion Laboratories
Baton Rouge
03.2021 - 11.2021
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Built strong and trusting rapport with clients and loved ones.
- Used wheelchairs to transport patients around facility and to and from vehicles.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Education
Phlebotomy
Phlebotomy Training Specialist
Baton Rouge, LA04-2025
High School Diploma -
Madison Preparatory Academy
Baton Rouge, LA05.2021
Psychology -
Southeastern Louisiana University
Hammond, LASkills
- Customer Service
- Complaint Handling
- Calm and Professional Under Pressure
- Technologically Savvy
- High-Energy Attitude
- Leadership
- Communication Skills
- Venipuncture techniques
- Customer service
- Medical terminology
- Patient communication
- Electronic health records
Accomplishments
- Honor Roll, 1st and 2nd semester, 2019-2020
- Honor Roll, 1st and 2nd Semester, 2020-2021
- Graduated cum laude, 05/01/21
Activities
- Cheerleading co-captain my junior and senior year of high school.
- Youth Sorority for young teens up until graduating.
Timeline
Unit Secretary
Ochsner Medical Center
03.2024 - 12.2024
Customer Service Representative
Walmart
06.2022 - 10.2022
Apparel Designer
Target
03.2022 - 07.2022
COVID-19 Temperature Screener
Orion Laboratories
03.2021 - 11.2021
Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Madison Preparatory Academy
Psychology -
Southeastern Louisiana University