Haylin Lee
Bossier City
Summary
Offering warm and approachable demeanor, eager to learn and grow outside the restaurant industry. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in desired position.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Posados
Bossier City, LA
05.2024 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted guests with inquiries, providing exceptional customer service.
- Collaborated with servers to coordinate dining experience efficiency.
- Monitored dining area for cleanliness, maintaining high standards of hygiene.
- Trained new hosts on procedures and customer engagement techniques.
- Handled special requests and complaints, enhancing guest satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Restaurant Cook
Waffle House
Bossier City, LA
06.2021 - 01.2024
- Prepared and cooked menu items according to Waffle House standards.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in food preparation and inventory management tasks.
- Collaborated with team members to ensure timely service delivery.
- Followed safety protocols and health regulations during food handling.
- Trained new staff on cooking techniques and kitchen procedures.
- Managed inventory levels, minimizing waste through effective stock control.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Contributed to positive teamwork dynamics through effective communication with servers, dishwashers, and management personnel.
- Increased ticket times by efficiently multitasking between multiple order preparations without sacrificing attention to detail or presentation standards.
Restaurant Server
Waffle House Restaurant
Bossier City, LA
06.2021 - 01.2024
- Provided excellent customer service in fast-paced dining environment.
- Accurately processed and delivered orders to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted team members in training new staff on service protocols and menu knowledge.
- Adapted to changing priorities while ensuring timely service during peak hours.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
High School Diploma -
Bossier High School
Bossier City, LA05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Assertiveness
- Coordinating tasks
- Complex Problem-solving
Timeline
Restaurant Hostess
Posados
05.2024 - 03.2025
Restaurant Cook
Waffle House
06.2021 - 01.2024
Restaurant Server
Waffle House Restaurant
06.2021 - 01.2024
High School Diploma -
Bossier High School