HEATHER BARROW
Leesville,LA
Summary
Focused Bank Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Experienced with financial services, client relations, and banking operations. Utilizes strategic thinking to recommend appropriate financial products and streamline banking procedures. Track record of building strong customer relationships and maintaining compliance with industry regulations.
Overview
16
16
years of professional experience
Work History
Sr Universal Banker
First National Bank in Deridder
DeRidder, LA
03.2025 - Current
- Facilitated comprehensive financial assessments to identify customer needs and recommend suitable banking products.
- Ensured adherence to anti-money laundering protocols through diligent verification of customer identification documents during account opening procedures.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed loan applications, ensuring compliance with regulatory standards and internal policies.
- Coordinated communication between clients and lending officers to facilitate timely approvals.
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
Bank Teller Teller 3
First National Bank of Deridder
DeRidder, LA
03.2024 - 03.2025
- Handled large-scale transactions during peak times while ensuring accuracy.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
Bank Teller
Sabine State Bank & Trust
DeRidder, LA
01.2022 - Current
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Received mortgage, loan ,verifying payment dates and amounts due.
- I also have to do the vault and atm.
Assistant Manager
Murphy USA
Leesville, LA
03.2020 - 12.2021
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Added money from the cashier drawers and made the deposits at the bank.
- Made sure items were stocked and clean in store.
Dishwasher/Prep Cook
Double D's Steakhouse
DeRidder, LA
10.2019 - 03.2020
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Head Cashier
Stine LLC
DeRidder, LA
10.2014 - 09.2019
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Processed refunds and exchanges in accordance with company policy.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted down drawers mid day or end of day to make sure drawers were balanced and also took deposits to the bank.
- Transferred calls to the department that customers needed.
Laundry Attendant/Housekeeper/Breakfast Attendant
Days Inn
Leesville, LA
08.2010 - 01.2015
- Minimized garment shrinkage or color bleeding by strictly adhering to recommended wash settings and temperatures.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Cleaned,restocked rooms, and made breakfast for hotel guests.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
Education
High School Diploma -
Parkview Baptist Highschool
Sulphur, LA05-2006
Skills
- Banking
- Revenue Growth
- Approachable
- Decision-Making
- Balance Transfers
- Drawer balancing
- Transaction processing accuracy
- Cash Drawer Balancing
- Cash Supply Orders
- Data Entry Efficiency
- Customer relationship development
- Cash counting
- Transaction Processing
- Goal oriented
- Relationship management
Timeline
Sr Universal Banker
First National Bank in Deridder
03.2025 - Current
Bank Teller Teller 3
First National Bank of Deridder
03.2024 - 03.2025
Bank Teller
Sabine State Bank & Trust
01.2022 - Current
Assistant Manager
Murphy USA
03.2020 - 12.2021
Dishwasher/Prep Cook
Double D's Steakhouse
10.2019 - 03.2020
Head Cashier
Stine LLC
10.2014 - 09.2019
Laundry Attendant/Housekeeper/Breakfast Attendant
Days Inn
08.2010 - 01.2015
High School Diploma -
Parkview Baptist Highschool