Heather Hagen
Jena
Summary
Patient-focused professional trained in different condition requirements and treatment modalities. Helps keep office moving smoothly with continuous patient load. Talented in administrative and patient support areas.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
21
21
years of professional experience
2012
2012
years of post-secondary education
Work History
Physical Therapy Technician
Mayo Physical Therapy
Jena
08.2016 - Current
- Assisted therapists in preparing treatment rooms and equipment for patient sessions.
- Instructed patients on exercises and proper usage of therapeutic equipment.
- Monitored patient progress during therapy sessions, ensuring safety and comfort.
- Maintained cleanliness and organization of therapy areas and equipment supplies.
- Collaborated with healthcare team to develop effective patient treatment strategies.
- Performed administrative duties such as scheduling appointments, maintaining records, and ordering supplies.
- Communicated effectively with therapists about patient needs throughout the course of their care.
- Instructed patients on how to use assistive devices such as walkers or crutches safely.
- Prepared treatment areas with necessary items such as linens, weights, bands.
- Observed patients during treatment to report any changes or concerns to the therapist.
- Applied and monitored modalities as instructed by the physical therapist, such as heat and cold packs and electrical stimulation.
- Prepared and maintained treatment areas, equipment, and supplies.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Assisted with patient intake processes, including gathering health history and therapy goals.
- Took calls and scheduled appointments for patients.
- Assisted patients with removing clothing and supportive devices before appointments.
- Supported patients in physical therapy procedures to restore function and decrease pain.
- Set up equipment for physical therapy treatments as instructed by the therapist.
- Ensured that all safety protocols were followed at all times during treatments.
- Helped transfer patients from beds to wheelchairs or other mobility devices safely.
- Provided emotional support to encourage patient participation in rehabilitation activities.
Manager/Cook/Waitress
Rick’s pizza
Jena
06.2005 - 04.2019
- Oversaw daily operations and staff management in a fast-paced pizza restaurant.
- Coordinated inventory controls to ensure consistent supply of ingredients.
- Trained and mentored new employees on service standards and procedures.
- Implemented quality control measures for food preparation and presentation.
- Managed customer service issues to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Prepared diverse menu items according to standard recipes and presentation guidelines.
- Operated kitchen equipment safely while adhering to operational standards and procedures.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Monitored stock levels of food items and ordered more when necessary.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
Education
Nursing
Louisiana State University of Alexandria
Alexandria, LA 05.2013 - 05.2014
Nursing
Northwestern State University of Louisiana
Natchitoches, LA 05.2006 - 05.2010
Jena High School
Jena, LASkills
- Patient monitoring
- Therapeutic exercises
- Modalities application
- Equipment setup
- Patient reception
- Reception support
- Insurance processing
- Appointment scheduling
- Effective communication
- Office assistance
References
References available upon request.
Timeline
Physical Therapy Technician
Mayo Physical Therapy
08.2016 - Current
Nursing
Louisiana State University of Alexandria
05.2013 - 05.2014
Nursing
Northwestern State University of Louisiana
05.2006 - 05.2010
Manager/Cook/Waitress
Rick’s pizza
06.2005 - 04.2019
Jena High School