Heather Melancon
Prairieville,LA
Summary
At Wymar Federal Credit Union, I excelled in delivering exceptional customer service and managing financial transactions with precision. My dependability and ability to foster relationships were pivotal in enhancing member satisfaction and supporting team success. I adeptly balanced cash transactions and contributed to a positive work environment, showcasing my financial acumen and teamwork skills.
Offering strong communication and interpersonal skills with commitment to learning and growing within member service environment. Brings foundational understanding of customer service principles and ability to quickly learn new systems in Assistant Manger role.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Manager position. Ready to help team achieve company goals.
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Wymar Federal Credit Union
05.2019 - Current
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Perform teller and Personal transactions
- Assisted members with account management, including updating personal information and setting up online banking, opening and closing accounts.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Assisted manager with vault balancing, coin machine, TCR's, pulling reports, cash drawer audits and help out the collections and training of new employees.
- Followed up with members about resolved issues to maintain high standards of customer service.
- Order supplies for the credit union
Assistant Banking Center Manager
Business First Bank
11.2015 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responsible for all daily aspects of management and performance of the Banking Center including bank objectives, initiatives and enforcement of Bank Policy and Procedures, Teller and Personal transactions, check cashing authority and client issues.
- Streamlined banking operations by implementing efficient processes.
- Optimized resource allocation by monitoring staff schedules,
- Managed daily banking center activities, ensuring smooth operations and optimal customer experiences.
- Adhere to and uphold all written policies and procedures which includes, monitoring security, operations and personnel polices, and performing necessary audit functions for compliance.
- Maintained strong relationships with key clients, resulting in high levels of customer retention and loyalty.
- Assist the Banking Center Manager in Selling of deposits.
- Manage and coach team and individual performance.
Education
High School Diploma -
St. Amant High School
St. Amant05-1996
Skills
- Customer service
- Dependability
- Organized, loyal and honest
- Banking
- Relationship building
- Transaction processing
- Financial transactions
- Account management
- Customer support
- Teamwork and collaboration
- Product knowledge
- Account updates
- Member account management
Timeline
Member Service Representative
Wymar Federal Credit Union
05.2019 - Current
Assistant Banking Center Manager
Business First Bank
11.2015 - 05.2019
High School Diploma -
St. Amant High School
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