Heather Murphy
Metairie
Summary
Dedicated Customer Service Representative with strong skills in customer engagement and financial transaction management. Known for exceptional problem-solving abilities and effective communication, ready to enhance customer satisfaction and drive sales growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Serv. Rep./Sales Associate
Perrone and Sons, LLC
Metairie
01.2025 - Current
- Facilitated customer engagement through effective handling of product inquiries and service requests.
- Executed cash transactions accurately while ensuring responsible handling.
- Exhibited strong telephone skills, successfully navigating difficult conversations.
- Exhibited exceptional problem-solving capabilities when addressing challenging situations or complex customer inquiries
- Supported customers in discovering specific products, resolving queries, and offering tailored product advice.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Engaged in weekly team meetings aimed at assessing performance goals and objectives.
Associate Attorney
The Law Offices of Miguel Elias, LLC
Kenner
05.2020 - 12.2022
- Drafted legal documents and pleadings for various case types.
- Conducted legal research to support case strategies and arguments.
- Prepared clients for depositions and court appearances.
- Managed case files and maintained accurate records in the database.
- Assisted in settlement negotiations to resolve disputes effectively.
- Communicated with clients to provide updates on case progress.
- Coordinated discovery efforts including document requests and responses from third parties.
- Met with opposing counsel to discuss settlement options or negotiate agreements.
- Represented clients in court proceedings, hearings, and mediation sessions, effectively advocating on their behalf to achieve favorable outcomes.
Education
Juris Doctor - Civil Law
Loyola University, New Orleans, College of Law
New Orleans, LA12-2006
Bachelor of Science - Psychology
Louisiana State University
Baton Rouge, LA05-2003
High School Diploma With Honors - General Studies
Mount Carmel Academy
New Orleans, LA05-1999
Skills
- Customer engagement
- Financial transaction management
- Legal research
- Content creation
- Client case processing
- Customer relationship management
- Attention to detail
- Effective communication
- Sales strategies
- Industry awareness
- Certified Notary Public
Affiliations
- Most if not all of my activities center around my daughter's school, St. Catherine of Siena, and her dance team events. I am very involved and volunteer to help with anything needed at the school or Church.
Accomplishments
- I received one of only three scholarships to Mount Carmel
- I received several scholarships to college from: LSU, Auburn, MSU, Ole Miss, and FSU
- I attended the Honors College while attending LSU
- I was accepted immediately into my first choice law school
- I have received numerous professional awards both prestigious and monetary
Certification
- Certified Notary Public
Timeline
Customer Serv. Rep./Sales Associate
Perrone and Sons, LLC
01.2025 - Current
Associate Attorney
The Law Offices of Miguel Elias, LLC
05.2020 - 12.2022
Juris Doctor - Civil Law
Loyola University, New Orleans, College of Law
Bachelor of Science - Psychology
Louisiana State University
High School Diploma With Honors - General Studies
Mount Carmel Academy
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