Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heather Murphy
Open To Work

Heather Murphy

Metairie

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service Representative/Sales Associate Human Resources SpecialistCompliance OfficerOffice Administrative AssistantOffice Manager

Work Type

Full Time

Location Preference

On-SiteHybridRemote
Location: Metairie, LA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementHealthcare benefitsPaid time offPaid sick leave401k match

Summary

Dynamic Customer Service Representative with proven expertise at Perrone and Sons LLC, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through personalized solutions and upselling strategies, contributing to significant sales growth. Proficient in Microsoft Excel and dedicated to delivering exceptional service in high-pressure environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Sales Associate

Perrone and Sons LLC
01.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Juris Doctor - Civil Law

Loyola University New Orleans, College of Law
New Orleans, LA
12.2006

B.s. In Psychology - Psychology

Louisiana State University
Baton Rouge, LA
05.2003

High School Diploma With Honors, Top 5% - General Studies

Mount Carmel Academy
New Orleans, LA
05.1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • De-escalation techniques
  • Filing
  • Product sales
  • Sales expertise
  • Recordkeeping strengths
  • Account updating
  • Research
  • Account management
  • Spreadsheets
  • Product promotion
  • Brand representation
  • Shipping and logistics
  • Sales closing
  • Credit adjustments
  • Promotional support

Certification

Certified Notary Public

Timeline

Customer Service Representative/Sales Associate

Perrone and Sons LLC
01.2021 - Current

Juris Doctor - Civil Law

Loyola University New Orleans, College of Law

B.s. In Psychology - Psychology

Louisiana State University

High School Diploma With Honors, Top 5% - General Studies

Mount Carmel Academy

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Heather Murphy