Heather Rills

Office Manager for Kevin P. McCarthy, M.D.

Oversee 8-10 medical assistants

Interview, hire, and terminate employees

Determine salary increases

Schedule employee meetings

Work closely with all departments of Bone & Joint Clinic, including the appointment desk, front desk, patient accounting, human resources, CEO, COO, and other physicians

Track the physician's charges and collections by entering data into Excel for multiple procedures and surgeries that he performs

Audit new patient charts to document referral sources

Handle daily operations

Scheduled surgeries, special tests, appointments, etc. for patients

Medical coding for surgeries and office visits

Directed patients to exam rooms

Answered patient phone calls and assisted them with questions

Obtained insurance authorization for surgeries and tests

Scheduled attorney conferences and depositions for the physician