Heather Toups
Livingston
Summary
Versatile and dynamic professional with a proven track record at OMV, adept in compliance monitoring and leadership techniques. Demonstrated expertise in relationship management and payment processing.
Overview
9
9
years of professional experience
Work History
Compliance Analyst 2&4
OMV
06.2016 - 08.2021
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations
- Supported and trained on compliance-related issues.
- Determined licensing eligibility by examining test results.
- Handled money transactions
- Managed by helping open and close offices
- Traveled from different locations to help assist when short-handed.
- Maintained and updated records.
- Worked sufficiently, while also working in a fast-paced environment.
Hair Stylist/ Associate
Styles
06.2014 - 06.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while keeping calm and staying efficient.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Maintained inventory and place special orders as needed.
Waitress
Sombreros
06.2012 - 06.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
French Settlement
French Settlement, LA05.2011
Skills
- Compliance monitoring
- Reporting skills
- Relationship management
- Payment processing
- Leadership techniques
Timeline
Compliance Analyst 2&4
OMV
06.2016 - 08.2021
Hair Stylist/ Associate
Styles
06.2014 - 06.2016
Waitress
Sombreros
06.2012 - 06.2014
High School Diploma -
French Settlement
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