Heather Turner
Monroe
Summary
Dynamic Member Service Representative with a proven track record at Ouachita Valley Federal Credit Union, excelling in member account management and payment processing. Renowned for fostering strong client relationships and consistently exceeding service standards, leveraging computer literacy and empathetic communication to enhance customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Ouachita Valley Federal Credit Union
10.2021 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple teller stations and maintained adequate cash supply.
Cashier
Lowe's Home Improvement
05.2007 - 10.2021
- Help customers complete purchases, locate items and join rewards programs
- Promote customer loyalty consistent sales by delivering friendly service and knowledge assistance
- Maintain secure cash drawer, promptly resolving discrepancies in daily totals
- Developed community reputation through commitment to customer satisfaction and strong clients relationships
- Processed customer payments, generated bills and filed out warranty cards
Education
Richwood High School
Monroe, LA05-2007
Skills
- Member Service Specialist
- Computer literacy/Microsoft Office
- Product and Service promotion
- Data Entry
- Payment Processing
- Member account management
Timeline
Member Service Representative
Ouachita Valley Federal Credit Union
10.2021 - Current
Cashier
Lowe's Home Improvement
05.2007 - 10.2021
Richwood High School
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