Hedlen Gustavo Marroquin Portillo
Baton Rouge
Summary
Detail-oriented Liability Adjuster with progressive experience in auto claims handling, coverage analysis, and liability investigation. Promoted from FNOL Representative to Liability Adjuster within five months based on performance and reliability. Licensed multi-state adjuster with strong analytical, investigative, and decision-making skills. Seeking advancement into the Fire/Theft Claims Department.
Overview
3
3
years of professional experience
Work History
Liability Adjuster
GoAuto Insurance
03.2025 - Current
- Investigate auto accidents to determine coverage and liability decisions
- Analyze police reports, recorded statements, and supporting documentation
- Conduct interviews with involved parties to clarify accident facts
- Evaluate evidence and issue timely, defensible liability determinations
- Maintain detailed and accurate claim documentation
- Manage active caseload while meeting departmental performance standards
- Communicate claim decisions professionally and clearly
First Notice of Loss (FNOL) Representative
GoAuto Insurance
10.2024 - 02.2025
- Served as first point of contact for reporting auto accidents
- Collected comprehensive loss details and filed claims accurately
- Ensured complete documentation to support investigative processes
- Maintained professionalism and empathy during high-stress interactions
- Provided bilingual customer support in English and Spanish
Fuel Sales Associate
Walmart
02.2024 - 09.2024
- Delivered customer service in a high-volume retail environment
- Processed cash and electronic transactions accurately
- Maintained operational safety and cleanliness standards
Laborer
R&R Custom Painting
06.2023 - 02.2024
- Assisted in residential and commercial painting projects
- Prepared surfaces through sanding, taping, and priming
- Maintained tools and equipment to ensure efficiency and safety
- Collaborated with team members to meet project deadlines
Education
High School Diploma -
Woodlawn High School
01.2023
Skills
- Bilingual Proficiency (Spanish & English)
- Evidence Evaluation & Analysis
- Legal Research & Interpretation
- Strong Attention to Detail
- Coverage Assessment & Determination
- Sound Ethical Judgment
Professional Licensure
Multi-State Licensed Insurance Adjuster:
- Louisiana
- Texas
- Alabama
- Florida
- Georgia license pending
Timeline
Liability Adjuster
GoAuto Insurance
03.2025 - Current
First Notice of Loss (FNOL) Representative
GoAuto Insurance
10.2024 - 02.2025
Fuel Sales Associate
Walmart
02.2024 - 09.2024
Laborer
R&R Custom Painting
06.2023 - 02.2024
High School Diploma -
Woodlawn High School