Helen Burnaman
New Iberia
Summary
Results-driven Internet Sales Specialist skilled in CRM software, customer relationship management, and lead qualification. Proven ability to enhance inventory management and optimize sales processes to drive customer satisfaction.
Overview
31
31
years of professional experience
Work History
Internet Sales Specialist
Musson-Patout Automotive Group
New Iberia
01.2019 - Current
- Maintained accurate inventory records of available vehicles for online listings.
- Conducted follow-up communications with potential leads through phone and email.
- Utilized CRM software to track customer interactions and sales progress.
- Provided detailed product knowledge to customers regarding vehicle features and benefits.
- Addressed customer inquiries promptly to ensure a seamless buying experience.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Generated monthly reporting analysis of website traffic and social media campaigns to gauge effectiveness of online marketing efforts.
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
Owner/Operator
Cacklin Hens
New Iberia
05.2014 - 01.2019
- Trained and supervised staff on best practices in poultry care.
- Developed marketing strategies to promote farm products.
- Ensured compliance with health and safety regulations.
- Created budgets to manage operational expenses effectively.
- Implemented quality control measures for product freshness.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Medical Administrative Assistant
Iberia Pediatrics
New Iberia
01.2009 - 01.2012
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in maintaining accurate patient records and confidential information.
- Coordinated communication between healthcare providers and families regarding care plans.
- Processed insurance claims and verified patient eligibility for services.
- Handled incoming calls, addressed inquiries, and directed patients appropriately.
- Organized medical files, ensuring compliance with regulatory standards.
- Prepared and maintained inventory of office supplies and medical forms as needed.
- Entered patient demographic information into the Electronic Health Records system.
Account Manager
Statewide Electrical Contractors
New Iberia
01.1995 - 01.2010
- Managed account portfolios and ensured timely delivery of services.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
Education
High School Diploma -
New Iberia Senior High
New Iberia, LA05-1989
Skills
- CRM software
- Inventory management
- Vehicle product knowledge
- Lead qualification
- Social media marketing
- Customer relationship management
- Team collaboration
- CRM software proficiency
- Self motivation
- Goal setting
- Decision-making
- Task prioritization
Timeline
Internet Sales Specialist
Musson-Patout Automotive Group
01.2019 - Current
Owner/Operator
Cacklin Hens
05.2014 - 01.2019
Medical Administrative Assistant
Iberia Pediatrics
01.2009 - 01.2012
Account Manager
Statewide Electrical Contractors
01.1995 - 01.2010
High School Diploma -
New Iberia Senior High