Karla Brown
Gonzales
Summary
Motivated professional with a strong work ethic and exceptional interpersonal skills. Adept at addressing customer needs, negotiating deals, and providing tailored solutions to enhance satisfaction. Proven ability to manage multiple tasks while ensuring efficient operations.
Overview
12
12
years of professional experience
Work History
Sales Associate
Picou Builders Supply
Gonzales
01.2023 - Current
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Negotiated deals and handled complaints or objections.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Addressed customer questions and concerns regarding products and services.
- Solicited orders from existing customers through phone calls and emails.
- Coordinated delivery schedules with logistics teams to ensure timely delivery of goods.
- Provided timely follow-up on inquiries made by potential customers.
Cashier
Picou Builders Supply
Gonzales
01.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Counted cash drawer at beginning of shift to verify accuracy and ensure sufficient change for transactions.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained orderly checkout area and accurate purchase records while restocking supplies to ensure smooth operations.
- Conducted price checks for special orders or discounts as requested by customers.
- Responded to customer inquiries about store policies and procedures to enhance customer understanding and satisfaction.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures and customer services.
- Performed other duties as assigned by management.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
ESL Paraprofessional
Ascension Parish School Board
Gonzales
10.2014 - 01.2022
- Assisted ESL students in developing English language skills, including reading, writing and speaking.
- Conducted assessments to evaluate student progress in understanding and using the English language.
- Monitored student performance, providing targeted feedback to teachers and parents to support student learning.
- Collaborated with classroom teachers to identify appropriate strategies for teaching English as a second language.
- Organized activities that promoted cultural awareness among students.
- Utilized technology-based tools such as online resources to supplement ESL instruction.
- Cultivated positive relationships with students through active listening and encouragement, fostering a supportive learning environment.
- Encouraged critical thinking skills among ESL students through the use of questioning techniques during class instruction.
- Maintained accurate records of student progress toward meeting established goals.
- Participated in professional development activities related to effective teaching practices for ESL learners.
- Attended parent and teacher conferences to discuss student progress in the ESL program.
- Facilitated communication among school personnel, families, and students by delivering translation services, enhancing understanding and collaboration.
- Researched current trends in best practices for teaching English as a second language.
- Informed instructors regarding identified errors and problems within assignments to enhance overall student learning.
- Supported faculty and staff by coordinating schedules and preparing materials for student conferences to facilitate productive discussions.
- Oversaw exam sessions by ensuring students adhered to rules and prevented academic dishonesty during assessments.
Education
Bachelors - Nutrition
Universidad Autónoma De Nuevo Leon
San Nicolas De Los Garza, NL, Mexico06-1999
Skills
- POS System Operations
- Customer Service Excellence
- Customer Service
- Written and Verbal Communication
- Spanish Language Proficiency
- Bilingual in English and Spanish
- Complex Problem-Solving
- Conflict Resolution
- Time Management Skills
- Organizational skills
- Report Preparation
- Computer and Microsoft Office Skills
- Collaboration and Teamwork
- Collaborative and Team-Oriented
- Attention to Detail
- Administrative support
Affiliations
- Kids Ministry Volunteer at Healing Place Church.
Languages
- Spanish
- English
References
References available upon request.
Timeline
Sales Associate
Picou Builders Supply
01.2023 - Current
Cashier
Picou Builders Supply
01.2022 - Current
ESL Paraprofessional
Ascension Parish School Board
10.2014 - 01.2022
Bachelors - Nutrition
Universidad Autónoma De Nuevo Leon