Hilaree Olson
Shreveport
Summary
Front office professional with robust experience in maintaining welcoming environments and efficient administrative processes. Proven ability to manage high-volume reception areas while ensuring exceptional customer service. Known for strong teamwork, adaptability, and attention to detail in dynamic settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Paula's Sav Tax
01.2013 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Certified Peer Support Specialist
Merakey Behavioral Health
04.2022 - 12.2024
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
Show Groom
Double Rainbow Farm
01.2017 - 04.2022
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Improved horse health by implementing proper grooming techniques and daily care routines.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Optimized horses'' performance by maintaining their fitness through tailored exercise programs.
Front Desk Receptionist
Miller Tree Service
04.2021 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Science - Sociology
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Time management
- File management
- Document control
- Hospitality services
- Professional demeanor
- Organization skills
- Administrative skills
- Conflict management
- Clerical support
Certification
Certified Peer Support Specialist through Louisiana Department of Health
Timeline
Certified Peer Support Specialist
Merakey Behavioral Health
04.2022 - 12.2024
Front Desk Receptionist
Miller Tree Service
04.2021 - 11.2021
Show Groom
Double Rainbow Farm
01.2017 - 04.2022
Front Office Receptionist
Paula's Sav Tax
01.2013 - Current
Bachelor of Science - Sociology
Southern New Hampshire University
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