Hollan Dyer
Lake Charles,LA
Summary
Accomplished Operations Manager with a proven track record at Rolfson Oil, enhancing operational efficiency and increasing profit through strategic planning and effective team leadership. Skilled in problem-solving and workforce management, I excel in optimizing processes and fostering customer relationships, achieving significant improvements in performance and service quality.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Operations Manager
Rolfson Oil
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed systems and procedures to improve operational quality and team efficiency.
Field Operations Manager
Garbologist
10.2022 - 01.2023
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Implemented and maintained high standards of quality in all areas.
- Influenced change management strategies by providing valuable input based on firsthand experience within the field operations team.
- Analyzed data trends to identify potential bottlenecks in the field operations process, implementing solutions to address these issues effectively.
- Reduced operational costs with diligent budget management and resource allocation.
Account Manager
Garbologist
05.2022 - 10.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Deputy Sheriff
Calcasieu Parish Sheriff's Office
07.2013 - 05.2022
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Provided security at various community events, ensuring a safe environment for attendees.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Trained team members on agency processes, court procedures and investigation strategies.
- Reduced crime rates in the community through proactive patrolling and intelligence-led policing strategies.
- Increased interdepartmental collaboration through regular communication with other law enforcement agencies for information sharing and joint operations.
- Testified effectively in court proceedings as an expert witness, securing convictions in numerous high-profile cases.
- Obtained and served search warrants related to ongoing cases.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Conducted personal, property, and event surveillance.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Executed arrest warrants in accordance with state laws, ensuring all actions were legally compliant and minimized liability risks for employers.
- Managed caseloads efficiently by prioritizing tasks, allocating resources appropriately and maintaining accurate documentation of all investigative activities.
Education
High School Diploma -
Austin High School
Austin, TX05.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Management
- Inventory Management
- Management
- Operations Oversight
- Goal Setting
- Strategic Planning
- Workforce Management
- Incidents management
Timeline
Operations Manager
Rolfson Oil
01.2023 - Current
Field Operations Manager
Garbologist
10.2022 - 01.2023
Account Manager
Garbologist
05.2022 - 10.2022
Deputy Sheriff
Calcasieu Parish Sheriff's Office
07.2013 - 05.2022
High School Diploma -
Austin High School
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