Holly Karr
Gonzales,Louisiana
Summary
Qualified Claims Representative with over 15 years of Insurance experience. Well versed in investigating, handling and managing claims and settlements. Friendly and energetic, and adaptive to those around me. A strong work ethic, with a thirst for knowledge. Exceptional interpersonal skills, with the ability to navigate challenges through collaboration and innovation.
Overview
16
16
years of professional experience
Work History
ICR - Investigative Claims Rep
LWCC
10.2023 - Current
- Investigate 309 claims in 2024 that involved ER medical treatment, loss time, surgery requests, questionable/no accident, late reports, exposure and CAT claims. Also handled all onboarding, questions/concerns and investigations for my large Special Accounts.
- Prompt policyholder, injured worker, and medical provider contact. Explaining the claims process upfront, while addressing all questions and concerns they may have.
- Conduct a thorough medical review, obtain recorded statements from injured workers and witnesses.
- Examine claims to determine coverage, manual class codes, SIF and TPL potential.
- Determine compensability, the compensable body parts and all covered medical providers.
- Collaborate with internal departments and external vendors to resolve claims.
- All decisions being made in timely manner and made in accordance with statutory, regulatory and ethical requirements.
- Effectively and efficiently handled all litigated denied claims. Settling 10 litigated claims in Q4.
Marketing Manager / Business Development
BCI Consulting Inc
05.2022 - 09.2023
- Developed marketing strategies for an Environmental Consulting Firm, based on new growth objectives.
- Recommended and implemented changes to improve marketing tactics and strategies.
- Prospected, identified and cultivated strong - professional relationships with key industry leaders to drive long-term business development and growth.
- Coordinated marketing events for product and service offerings at conventions and promotional events.
Mortgage Loan Originator & In-house TWFG Ins.
Intelligent Mortgage And Consulting Services
05.2021 - 05.2022
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Identified valuable solutions for customers with credit problems.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Seasoned in VA, FHA, & Conventional Refinances and Purchases. As well as Non QM Loans and Manual Underwriting Programs.
- In House TWFG Insurance Specialist.
Marketing and Retention Specialist
KEN KENELLY STATE FARM INSURANCE
12.2019 - 05.2021
- Measured profitability of each product line and maintained current and accurate sales forecasts.
- Tracked, analyzed and reported on marketing program results.
- Identified, implemented and enhanced marketing strategies.
- Tested and optimized organic and paid acquisition channels and lead generation campaigns.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Performed customer negotiations to reach fair conclusion for both business and customer.
Office Manager - Marketing and Retention Specialist
DAVID Y. BRIAN STATE FARM INSURANCE
05.2013 - 12.2019
- Head of marketing and sales, responsible for overseeing business growth.
- Responsible for retention of present business, multi-line pivoting and prevention/reduction of policy lapses.
- Handled all claims correspondence. Liaison between policyholders and the claims department.
- Worked closely with the Agent on the daily functions of the office: Compliance - Licenses - Banking - Yearly business plans required of State Farm.
- Strengthened traceability by developing organization systems for records, reports and agendas.
- Grew the agents book of business in such a way, to guarantee his future retirement plan.
Total Loss Claims Adjuster
STATE FARM INSURANCE CLAIMS
12.2011 - 05.2013
- Investigated, evaluated and Paid Total Loss claims in LA, TX, OK, KS, MO, AR.
- Worked closely with State Farm agents/service providers.
- Worked closely with special investigative group to determine validity and expose any possible fraud.
- Adhered to company and insurance guidelines in claims processes and claim closures.
- I was 1 of 20 Claim Reps assigned to our zone, in which we received over 100 Total Loss claims per day.
- Appointed to the board of trainers for the roll out of State Farm Corporate Claims ECRM (enterprise wide claims system)
Total Loss Claim Processor
STATE FARM INSURANCE CLAIMS
04.2010 - 12.2011
- Provided assistance to claim representatives.
- Processed/opened/closed files.
- Worked closely with Department of Motor Vehicles to obtain transferable titles.
- Personally trained new-hire processors.
- Part of four-person group that researched/organized/implemented training for State Farm's new enterprise system.
Total Loss Claim Service Assistant
STATE FARM INSURANCE CLAIMS
07.2009 - 04.2010
- Recorded recoveries/deficits from salvage sales.
- Updated software to monitor sales/losses for Total Loss Department.
- Helped pilot system to monitor loss items for salvage.
- Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems.
Education
Bachelor of Arts - Marketing, Advertising and Integrated Communications
Southeastern Louisiana University
Hammond, LA05.2009
Skills
- Self Driven
- Passion for innovation
- Relationship Building
- Communication
- Conflict resolution/Problem solving
- Time management/File management
- Insurance knowledge
- Decision-making
- Microsoft Office Suite / SharePoint
Accomplishments
- National Society Of Leadership and Success - Southeastern Louisiana University Chapter
Education and Training
WRP designation (Work Comp Professional)
Louisiana Workers Comp Adjuster
Louisiana P&C producer
Louisiana Life and Health producer
AIC Designation - The Institutes
- Associate in Claims(AIC) 2013 designation completed in 8 months.
Timeline
ICR - Investigative Claims Rep
LWCC
10.2023 - Current
Marketing Manager / Business Development
BCI Consulting Inc
05.2022 - 09.2023
Mortgage Loan Originator & In-house TWFG Ins.
Intelligent Mortgage And Consulting Services
05.2021 - 05.2022
Marketing and Retention Specialist
KEN KENELLY STATE FARM INSURANCE
12.2019 - 05.2021
Office Manager - Marketing and Retention Specialist
DAVID Y. BRIAN STATE FARM INSURANCE
05.2013 - 12.2019
Total Loss Claims Adjuster
STATE FARM INSURANCE CLAIMS
12.2011 - 05.2013
Total Loss Claim Processor
STATE FARM INSURANCE CLAIMS
04.2010 - 12.2011
Total Loss Claim Service Assistant
STATE FARM INSURANCE CLAIMS
07.2009 - 04.2010
Bachelor of Arts - Marketing, Advertising and Integrated Communications
Southeastern Louisiana University
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